LogMeIn Central gives small IT computer world class support tool
September 22, 2021

LogMeIn Central gives small IT computer world class support tool

Gerald Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

LogMeIn Central is being used to remotely manage client networks, workstations, and provide remote user access to local workstations. LogMeIn Central allows me to address client computer issues during and after work hours. It has improved the level of customer satisfaction 3-fold. It is an integral part of delivering world-class support to small and medium-sized businesses where IT expertise is limited.
  • Remote computer access
  • Providing remote user access to local workstations
  • Deployment and groups for adding and managing accounts
  • Anti-virus management and reporting
  • Update management: Better access to computer update status
  • Ad hoc support: Use of codes preferred for more efficient help desk support
  • 10 fold increase in customer satisfaction
  • Significant reduction in client disruptions due to being able to work on client computers after hours
LogMeIn Central is an integral part of our business mission and key to maintaining customer retention.
No issues with availability.

Do you think Central delivers good value for the price?

No

Are you happy with Central's feature set?

Yes

Did Central live up to sales and marketing promises?

Yes

Did implementation of Central go as expected?

Yes

Would you buy Central again?

Yes

LogMeIn Central can be an important tool in providing high customer satisfaction, retention, and support.

Central Feature Ratings

Screen sharing
Not Rated
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
8