Overall Satisfaction with LogMeIn Central
LogMeIn Central is being used to remotely manage client networks, workstations, and provide remote user access to local workstations. LogMeIn Central allows me to address client computer issues during and after work hours. It has improved the level of customer satisfaction 3-fold. It is an integral part of delivering world-class support to small and medium-sized businesses where IT expertise is limited.
- Remote computer access
- Providing remote user access to local workstations
- Deployment and groups for adding and managing accounts
- Anti-virus management and reporting
- Update management: Better access to computer update status
- Ad hoc support: Use of codes preferred for more efficient help desk support
- 10 fold increase in customer satisfaction
- Significant reduction in client disruptions due to being able to work on client computers after hours
LogMeIn Central is an integral part of our business mission and key to maintaining customer retention.
No issues with availability.
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LogMeIn Central can be an important tool in providing high customer satisfaction, retention, and support.