LogMeIn Central gives small IT computer world class support tool
September 22, 2021
LogMeIn Central gives small IT computer world class support tool
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Central
LogMeIn Central is being used to remotely manage client networks, workstations, and provide remote user access to local workstations. LogMeIn Central allows me to address client computer issues during and after work hours. It has improved the level of customer satisfaction 3-fold. It is an integral part of delivering world-class support to small and medium-sized businesses where IT expertise is limited.
Pros
- Remote computer access
- Providing remote user access to local workstations
- Deployment and groups for adding and managing accounts
Cons
- Anti-virus management and reporting
- Update management: Better access to computer update status
- Ad hoc support: Use of codes preferred for more efficient help desk support
- 10 fold increase in customer satisfaction
- Significant reduction in client disruptions due to being able to work on client computers after hours
Do you think LogMeIn Central by GoTo delivers good value for the price?
No
Are you happy with LogMeIn Central by GoTo's feature set?
Yes
Did LogMeIn Central by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Central by GoTo go as expected?
Yes
Would you buy LogMeIn Central by GoTo again?
Yes
Comments
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