LogMeIn Rescue - great for rescuing customers in a pinch.
November 16, 2017
LogMeIn Rescue - great for rescuing customers in a pinch.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
LogMeIn Rescue is a great tool that our organization uses to support our various customers all over the world. It allows us to remotely access their computer and provide them with A+ support by showing them and walking them through issues, training, and more. In addition, because our software requires multiple screens, LMI Rescue gives us the ability to see all of their screens (individually or all at the same time). Finally, LMI Rescue gives us the ability to gather information about the user's computer as well as setup times to access it when no one is available to allow us in. It works great.
Pros
- Sharing sessions between team members.
- Allowing direct URL links to be pre-programmed for common issues that you can just send the user to on their browser.
- Supporting multiple screen outputs for troubleshooting issues.
Cons
- LMI's customer support is not as good as some other companies.
- The price is one of the highest in the industry for the features.
- The end-users process of connecting takes multiple steps and dialog windows which can delay getting connected or frustrate the end-user.
- LMI has allowed our Customer Support Team to be more clear and efficient when helping customers.
- LMI has also allowed us to remotely access shared company computers when working remotely.
LogMein Rescue and TeamViewer are very similar. LMR is more expensive, but is more feature-filled and is focused on the Customer Support side. TeamViewer is better priced and easier for end-users to connect with our Customer Support Team, but doesn't have all the bells and whistles that many companies probably don't need.
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