LogMeIn Rescues Off Site Users
November 14, 2017
LogMeIn Rescues Off Site Users
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue
This is used by our information technology department, specifically our help desk. We use it to connect to users outside of the building to help better solve their issues by being able to view their computer as well as send them files and view resources from within the application. We also use it to access computers that are not currently logged in.
- The option to use unattended access so you don't have to go through the connection process each time.
- It has a really nice file sharing function that makes sending files easy.
- The alternate connection methods are helpful (email and link).
- The UI is outdated.
- The re-connection after a reboot is a little hit or miss.
- There is no indication when you're viewing one screen that something you've opened is opening on another monitor you aren't viewing.
- The ability to connect to users without having to go through the set up each time cuts down on troubleshooting immensely.
- The ability to transfer files allows us to avoid logging into remote desktop or vpn services.
- Being able to review certain system info via the application cuts down on time searching for these things in control panel.
The ability to use unattended access is crucial. It is also a generous connection speed where we found that others were a little slower. I found the file transfer option easier than the other examples. The UI is more outdated than the competition, however. An update of that should make it a stronger competitor.