Excellent Social Sharing & Reporting Platform
September 28, 2019

Excellent Social Sharing & Reporting Platform

Maddie Morris | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Looker

We use Looker to analyze leads data to determine billing, as well as the efficacy of our different referral paths and PPC efforts. I find it relatively easy to use once you learn the hierarchy of the system, and easy to manipulate on the fly when I need to pull data while I'm on the phone with a customer.

Pros

  • Easily modify saved reports to highlight specific points of interest.
  • Report across multiple clients, lead paths and referral objects.
  • Save reports to come back to frequently visited reports for real time updates.

Cons

  • It was definitely tricky getting started. However, once you learn how the system classifies and organizes, it gets a lot easier.
  • Sometimes Looker takes too long to load, and as a result won't find the object you're looking for.
  • Occasional run-ins with the spinning wheel of death.
I was not involved in the decision to utilize Looker, as that was made well before I was brought into the company. I also haven't been exposed to any of their competitors, as the last position I held utilized an internal system.
I believe there can often be issues relating to how the data is classified on our site, making the connection to Looker sometimes difficult to establish. However, once the data is set up to correctly interface with Looker, I haven't had any problems.
I really enjoy being able to not only visualize, but also modify other team member's reports, and then either save those with my edited version or save their reports to my dashboard. It makes it really easy for everyone to be on the same page.
Salesforce Lightning Platform (formerly Salesforce App Cloud), ChurnZero, Slack
It works really effectively to highlight activity within a specific brand. It's an excellent tool to reference the same reports with updated information, and it's easy enough to modify 1 thing to be able to access the same info across many clients.

Looker Feature Ratings

BI Platform ()
Not Rated
Supported Data Sources ()
Not Rated
Not Rated
Pixel Perfect reports
Not Rated
Customizable dashboards
Not Rated
Report Formatting Templates
Not Rated
7.5
Drill-down analysis
8
Formatting capabilities
6
Integration with R or other statistical packages
6
Report sharing and collaboration
10
9.5
Publish to Web
Not Rated
Publish to PDF
Not Rated
Report Versioning
9
Report Delivery Scheduling
10
9.0
Pre-built visualization formats (heatmaps, scatter plots etc.)
9
Location Analytics / Geographic Visualization
Not Rated
10.0
Multi-User Support (named login)
10
Role-Based Security Model
10
Multiple Access Permission Levels (Create, Read, Delete)
10
Not Rated
Responsive Design for Web Access
Not Rated
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Application Program Interfaces (APIs) / Embedding ()
Not Rated

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