A Decent Start, but Room To Grow
February 21, 2022

A Decent Start, but Room To Grow

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with LumApps

LumApps is our company-wide intranet platform. All employees have access to the intranet upon joining the company. LumApps provides a repository of Division, Department, Team, Project, and Informational pages (think websites), for our employees. This helps create a centralized location for employees to come to when seeking internal focused information.
  • LumApps has strong page design capabilities.
  • LumApps Communities make it easy for interest groups to consolidate information in a centralized space.
  • LumApps has very good Google integrations.
  • Certain features on the back-end admin are very good. Like you can easily manage Roles to provide different levels of capabilities to certain users. You can also easily make content templates for specific teams and make them private to that particular team.
  • If you aren't using communities, the aspect of "Following" pages is more of a workaround than a fully baked feature.
  • Users are unable to "Follow" other users and elect to get notified when those users create content. Many employees have asked for the ability to receive notifications for any peer, manager, or Executive staff member they choose to follow, and there is not currently a way to enable this.
  • Communities are great for quick simple posts, but the editor lacks rich capabilities. For instance, you can't save drafts and copying and pasting removes all formatting. This means you must create your content in the LumApps editor all in one attempt.
  • There are some limitations for system administrators on the backend. For example, I can't natively bulk edit content in the back end of the system. I also can't reorganize our metadata hierarchy or even alphabetize our metadata. I have to open a ticket with the vendor for that.
  • It can be very slow. Although they are working on that.
  • Search could be improved.
  • We don't have any quantifiable outcomes.
LumApps can do some things very well. I am frequently happy with the ability to design custom pages and templates based on the needs of our end users. People who have experience with other web builders, or who are technically savvy can do some impressive things within LumApps. However, there have also been some major pain points with the lack of important capabilities that our users were used to. The native search has improved, but it was poor to start out. We also continue to hear about challenges from users who simply want to get notified from the pages or people they are following. We have found a bit of a workaround for following pages, but it requires a few extra steps that I wouldn't consider user-friendly. We still don't have a scalable option for following other users.
We utilize G-Suite pretty heavily and we have found the G-Suite integration to be a strong point from LumApps. Many teams and departments utilize the integrations to present their Team Drives and Folders directly within their pages. We have tried a few other integrations, but they have been more challenging to implement and don't always work the way we expect them to.
We used Jive previously. From a capability standpoint, Jive was very strong. It could do a lot, and it did it mostly well. However, Jive was purchased and the company that bought them ruined the product. We would have severe downtime (sometimes for multiple days), and support was very slow to respond if they responded at all. From that perspective, we miss a lot of the features and capabilities of Jive but we don't miss the headaches. LumApps is not supposed to be Jive 2.0, so some of this is the natural growing pains of changing intranets. That said, I would love to see LumApps take note of the things their customers loved most about Jive and try to work them effectively into their product. It would improve their standing tremendously.

Do you think LumApps delivers good value for the price?

Not sure

Are you happy with LumApps's feature set?


Did LumApps live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LumApps go as expected?


Would you buy LumApps again?


+LumApps is a good tool if you are looking to create places for top-down communication. If you only have a select number of users who are posting regularly, you can set up pages to highlight that specific content, and even push notifications to distribution lists. -However, if you enable everyone at the company to create content, it can become unwieldily. Depending on what editor type you use, permissions are more of an "All or nothing," unless you hide features with CSS. +This platform is also solid if your company heavily utilizes Google suite. You can build the integrations directly into pages and templates. -LumApps is not a wiki.