An overview on how Lumapps is supporting a collaborative environment for our company
February 28, 2022

An overview on how Lumapps is supporting a collaborative environment for our company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LumApps

We are using Lumapps to help us solve a decade problem around knowledge management & internal communications. It's working as our intranet and we are using it in many ways, such as the main portal for internal comms, the source of truth for policies and other types of content that supports our operation, a well-curated knowledge base, the main place for communities of practices, among others.
  • Support for communities
  • Seamless integration with Google Workspace
  • Permission control in different levels
  • Content creation could be easier
  • Notifications by email could be customized with company's brand
  • We provided our colleagues a place where they can get to know what's going on with the business
  • A single source of truth for comms & official documents
  • A place where they can get directions to everything that's happening across the company
From the content administration perspective, we can list a few topics for improvement. It's hard to update multiple contents (there's little support for bulk actions), the metadata manipulation is limited, content creation at some points can be complex and require a certain level of training (ideally it wouldn't require low or almost any training).
The integration with Google Workspaces is seamless, with special mention to the Google Cloud Search, which allows us to integrate with other applications across the company and centralize the search on a single place via LumApps.

Do you think LumApps delivers good value for the price?

Yes

Are you happy with LumApps's feature set?

Yes

Did LumApps live up to sales and marketing promises?

Yes

Did implementation of LumApps go as expected?

Yes

Would you buy LumApps again?

Yes

Google Workspace (formerly G Suite)
LumApps is an amazing tool to support internal communications in an effective way. The community feature that Lumapps offers is also great to foster social interaction and collaboration, especially during times when physical offices are becoming much less important for most companies. Also, the integration with Google Workspaces makes the experience much more fluid for our employees and the Google Cloud Search experience brings considerable value. On the admin side, we appreciate the permission control that allows us to set up different levels of access, making it easier to avoid mistakes, like people editing someone else's content accidentally. On the other hand, we can see room for improvements on the content creation experience, especially when considering knowledge base content where collaboration is key. We see LumApps efforts in this direction, but we still miss some level of simplicity on the experience as a whole.