Good "starter pack", but needs customization to keep up with organization wants
Updated September 11, 2017
Good "starter pack", but needs customization to keep up with organization wants
Score 7 out of 10
Vetted Review
Verified User
Modules Used
- Luminate Online
- Luminate TeamRaiser
Overall Satisfaction with Luminate
Luminate Online is not meant to be the only database for an organization, but we have used it that way for 4 years. It is focused on providing an email marketing solution for non-profits to be able to segment their data and conditionalize their email messages. TeamRaiser is specifically for peer-to-peer fundraising associated with real or virtual events.
- Luminate can "slice and dice" the constituent database to allow for maximum conditionalizing of online and email content.
- Luminate (Pagebuilder/TeamRaiser) allows for real-time website updates without too much effort.
- Luminate (TeamRaiser) allows users to create their own pages for fundraising with minimal effort from the organization.
- Autoresponder and recurring emails are powerful ways to keep in touch with groups of constituents even as the groups grow.
- There are plans for enhanced connection between email marketing and social media, but these are not implemented yet.
- There are no "out of the box" templates for email, you can have Blackbaud set some up for your organization. (There are upcoming plans for these.).
- A measure of customization is almost always needed and some knowledge of coding and HTML helps.
- Organizational records are now available, but are not simple to integrate from previous years of Luminate.
Using Luminate
3 - Operations / Database management / email marketing