Moving on from Luminate Online
November 25, 2021

Moving on from Luminate Online

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate

We use Luminate online for peer-to-peer fundraising, direct digital marketing and fundraising, and eCommerce. We do not use Luminate for gift processing and reconciliation [but] instead rely on a one-way data flow to Raiser's Edge via Omatic's Importomatic.
  • Donation forms
  • Variety of built-in features
  • Email marketing
  • eCommerce
  • Data management & manipulation
  • Reporting & analytics
  • Automation
  • Documentation & user support
  • Donation forms
  • Email marketing
  • Data management
  • Positive ROI but with a hard ceiling.
[I feel] Luminate has a less evolved feature set and a significantly more closed ecosystem, limiting the uses cases dramatically.

Do you think Blackbaud Luminate Online delivers good value for the price?


Are you happy with Blackbaud Luminate Online's feature set?


Did Blackbaud Luminate Online live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Luminate Online go as expected?


Would you buy Blackbaud Luminate Online again?


Luminate online is no longer a product I could recommend, as [in my opinion] it has been wholly surpassed by competitors and is missing key features that would be expected for any purchase decision.