Magento is great for simple e-commerce models, not built for complexity
July 05, 2019

Magento is great for simple e-commerce models, not built for complexity

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Magento Commerce Cloud (formerly Magento)

Our organization uses Magento Commerce Cloud to manage our e-commerce accounts and transactions. Magento allows for the creation and management of subscription-based accounts and products, and it allows our users to make various updates to accounts/subscriptions through a web browser interface, as well as manage payment settings for each subscription record.
  • Built for simple subscription and e-commerce transactions.
  • End-user interface is intuitive and easy to navigate.
  • Allows for some customization, allowing for a tailored experience for your business.
  • Truly built for simple e-commerce subscription models. If you have any level of complexity, don't use this solution.
  • Payment error handling needs improvement, so that a better understanding for end-users can be gained.
  • Certain administrative workflows are disjointed and involve "workarounds" -- not a comprehensive solution.
  • Version 1.8 allowed for manageable e-commerce transaction management for our client services teams.
  • The upgrade to 2.0 introduced several large complications that haven't been resolved, leading to extra handle time.
  • Ultimately, Magento isn't the ideal solution for more complex e-commerce models.
Oracle eBusiness Suite, Authorize.Net, Asana, Google Drive, MindManager, Adobe Acrobat DC, Adobe Photoshop, Adobe Flash, Cisco Webex Room Series (formerly Cisco Spark Room Series), Google Hangouts, FortiClient, Snagit, Microsoft 365 Business, Notepad++
Magento is great for very simple subscription-based e-commerce models. However, the moment you add any complexity, Magento isn't the solution for you. Improvements have been very slow-going, and the upgrade from 1.8 to 2.0 really set our operations team back a few years in terms of functionality.

Adobe Commerce (Magento Commerce) Feature Ratings

Product catalog & listings
Not Rated
Product management
5
Bulk product upload
Not Rated
Branding
7
Mobile storefront
6
Product variations
Not Rated
Website integration
6
Visual customization
5
CMS
5
Abandoned cart recovery
4
Checkout user experience
2
eCommerce security
7
Promotions & discounts
Not Rated
Personalized recommendations
Not Rated
SEO
Not Rated
Multi-site management
Not Rated
Order processing
4
Inventory management
Not Rated
Shipping
4
Custom functionality
5