Managing 2000 users effectively and securely, this is cost-effective and very effective product to seriously consider.
August 24, 2022
Managing 2000 users effectively and securely, this is cost-effective and very effective product to seriously consider.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ManageEngine Endpoint Central
We utilise ManageEngine Endpoint Central to manage and secure approx. 2000 devices ranging from laptops, servers as well as more than 1000 mobile devices with the MDM add-on. Our people are spread all over the country, hence a tool that can manage (and secure) all of these devices in much detail was needed and this product has helped us significantly in achieving this.
- Securing mobile devices
- Monitoring and securing our various servers
- Managing people using these devices
- Protecting our network, company and client data
- More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
- Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
- Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
- Patch management
- Automated configuration of settings (thousands of templates built into the system)
- MDM: Complete control over all our company owned devices. Note, we don't allow BYOD, but the system caters for it as well
- Integration into all the other ManageEngine products we've bought since Endpoint Central
- We bought the on-prem version and the ROI cals we did, paid off in less than 2 years.
- Our clients love that we are able to completely control our mobile devices. In South Africa, there's a lot of crime and we replace approx. 50+ mobile devices a month. We're able to completely wipe all data, block the device and should it somehow go online, it's next to impossible to remove the "This device has been stolen" message when you start up the device! Love it!
- The complete automation with proper testing before deploying saves a lot of admin and time for the IT team. Our workstations stay secure. Although it's automated, it still goes through an automated test phase and you can decide if you want to include the approval stage or not. We still approve it, but have never had any issues at all.
Do you think ManageEngine Endpoint Central delivers good value for the price?
Yes
Are you happy with ManageEngine Endpoint Central's feature set?
Yes
Did ManageEngine Endpoint Central live up to sales and marketing promises?
Yes
Did implementation of ManageEngine Endpoint Central go as expected?
Yes
Would you buy ManageEngine Endpoint Central again?
Yes
ManageEngine Endpoint Central Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
There's just one support option which is paid annually. No additional costs for "premium" support. The annual fee we pay for support covers all our requirements and all our support needs are attended to, regardless of which ManageEngine product we require support on. The online training library has also tremendously helped in up-skilling my IT staff and many issues are resolved internally through that.
Yes - We had some bugs in the past, but unique to very old versions of Android products which have long since been discontinued in other countries. The support team went so far as to create a custom APK file for these devices at zero cost to us, just to ensure we're able to still utilise the product fully.
I described it in the previous question.