Feedback from multiple sources, for multiple locations? Medallia is a must!
August 18, 2017
Feedback from multiple sources, for multiple locations? Medallia is a must!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Medallia
We are a Social Media agency, and we use Medallia for one of our clients in the retail industry - whose brand owns 120+ retail locations. Only the team that works on this specific client's project uses Medallia. This tool allows feedback shared across the client's social media channels to be shared with the managers of the retail locations seamlessly.
- Logging feedback cases, allows multiple team members to open and close cases based on their actions to resolve the actionable feedback.
- Notifications - cross-team use of this tool is very useful.
- Access - mobile access, web access and very easy to use across both interfaces.
- More detailed emails when comments are added to cases that you're following.