TrustRadius
Feedback from multiple sources, for multiple locations? Medallia is a must!
https://www.trustradius.com/customer-experience-managementMedalliaUnspecified8.913101
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August 18, 2017

Feedback from multiple sources, for multiple locations? Medallia is a must!

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Medallia

We are a Social Media agency, and we use Medallia for one of our clients in the retail industry - whose brand owns 120+ retail locations. Only the team that works on this specific client's project uses Medallia. This tool allows feedback shared across the client's social media channels to be shared with the managers of the retail locations seamlessly.
  • Logging feedback cases, allows multiple team members to open and close cases based on their actions to resolve the actionable feedback.
  • Notifications - cross-team use of this tool is very useful.
  • Access - mobile access, web access and very easy to use across both interfaces.
  • More detailed emails when comments are added to cases that you're following.
  • Customer Surveys
In my opinion, Medallia is a MUST HAVE for businesses with multiple outlets for feedback (reviews, social media, phone calls etc) and multiple locations. It allows all feedback from single users/instances to be routed into one case and easily lets action be taken by multiple people - then logged and closed.

This would not be suitable for an organization without brick and mortar locations, I wouldn't think.