The reliable standard of office suites
October 23, 2025

The reliable standard of office suites

Josh Armitage | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft 365

We use Microsoft 365 as our office suite of choice. It is the default option for any documentation, presentations or spreadsheets needed to conduct business.

We use it to connect with our teams around the world, sharing knowledge, intellectual property and reference work.

It's fundamental to our ability to operate as a consulting entity.

Pros

  • Is the default choice for most enterprises, making it easy to collaborate
  • Provides online and desktop versions
  • Makes it easy to swap between different accounts, be they internal or client

Cons

  • On mac, the desktop apps often have memory leak issues
  • Multiple editing on the same powerpoint deck can make it near impossible to use
  • The editing/review mode of word doesn't exist in powerpoint
  • It's use unlocks significant revenue opportunities as we're able to pull together proposals leveraging content from around the world
  • It expedites our time to market as we're able to easily leverage other work as it's the defacto file format standard
  • The addition of GenAI functionality has done little to impact our ROI
It being the default office suite means it's user experience and idioms are things that everyone is generally very used to and fluent with.

The sharing is relatively simple, being directly hooked into Entra AD, and expiry being a first class concern.

It's usability decreases at scale, with multiple people simultaneously making edits can make documents unusable.
Microsoft 365 has a strong incumbency moat, where it can be more readily assumed that people know how to use it relative to other options in market.

Additionally the first class integrations with other Microsoft technologies simplify many common tasks, such as sharing, in a way that would be expensive to replicate.

Do you think Microsoft 365 delivers good value for the price?

Not sure

Are you happy with Microsoft 365's feature set?

Yes

Did Microsoft 365 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft 365 go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft 365 again?

Yes

It's well suited to scenarios where you're working with another enterprise, in that you are using the same file formats and are more easily able to collaborate.

Additionally, the XML based format of the Microsoft 365 documents make them relatively simple to adopt for GenAI usescases.

It's less appropriate where you're looking to have many people co-editing the same document. There are alternatives that handle this better.

Comments

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