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Microsoft Office 365 - Functional if you have to use it for client reasons
Updated June 18, 2021

Microsoft Office 365 - Functional if you have to use it for client reasons

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft Office 365

Microsoft Office 365 was used as my company's e-mail provider. It was used across the entire organization, and the business problem that it addressed was e-mail usage and shared documents. We sourced it through GoDaddy. Every business needs an e-mail provider these days, and the options are more or less between Google and Microsoft.
  • Organization of e-mails
  • Alerts when you send an e-mail and it's not received
  • Folder management
  • It does not integrate with the calendar well
  • The shortcuts to archive and generally lose/hide e-mails are too easy to click by accident
  • It is not as fast and does not work as well on mobile as Gmail
  • It helped us integrate our email services with clients.
  • Clients who use Microsoft Office 365 find our interface easy to use.
  • It doesn't cause problems for clients with Gmail.
We picked Microsoft Office 365 because it was what our clients were used to, and it was easy to set up from GoDaddy whom we use for our web hosting, site design, and other services. It was also slightly cheaper than Google's app suite for the company, which was an additional perk.
Microsoft Office 365 is a bit more challenging to 'get under the hood' than Gmail is, and I've never been able to reach customer support (whereas for Gmail they're always available without long wait times).

Do you think Microsoft 365 delivers good value for the price?

Yes

Are you happy with Microsoft 365's feature set?

No

Did Microsoft 365 live up to sales and marketing promises?

No

Did implementation of Microsoft 365 go as expected?

Yes

Would you buy Microsoft 365 again?

No

Microsoft Office 365 is well suited if your employees or customers are used to it, but that's the only reason I'd pick this solution over Gmail. While I think both are very well polished programs with lots of investment and attention from their parent companies, Microsoft Office 365 is slightly less user-friendly than its main competitor.