Office 365 helps managed service provider standardize clients and run our own business
November 16, 2019

Office 365 helps managed service provider standardize clients and run our own business

William Pote | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft Office 365

We use Office 365 extensively, both internally and as a managed service provider, and recommend it wholeheartedly to our clients. The breadth of services and tools that Microsoft includes in this product is staggering. We recommend it because of a few of the following reasons:
  1. Business-class email.
  2. Standardizes office licensing for all users.
  3. Teams collaboration.
  4. Sharepoint document management and sharing are great.
The overall integration between all of the products, both local and cloud-based, has improved so much in the last 3-4 years, to the point where it feels a bit like magic.

Pros

  • Great email provider.
  • Business-class collaboration.
  • Standardizing office licensing.
  • Document Sharing.

Cons

  • Too many options for most people.
  • Spam filtering requires a lot of tweaking -- we went to a 3rd-party tool.
  • It does not have email backup -- we're using a 3rd-party tool.
  • Standardizing office licensing has been a really big time-saver for both us and our clients. No longer are we having to manage keys or mismatched versions of documents.
  • Having a consistent email provider has made it much quicker for our teams to manage and administrate our users.
  • There are some limitations on certain versions of licensing, which can be frustrating, as the costs can pile up.
It's Microsoft. They do good work, but sometimes they take forever to get back to you. For our customers we handle 99% of the customer service requests. If we have to take it to Microsoft, it's usually a HUGE issue or a licensing issue we need some help resolving. If it's an outage, they are usually already working on it, and its licensing speed usually doesn't matter a ton.

Do you think Microsoft 365 delivers good value for the price?

Yes

Are you happy with Microsoft 365's feature set?

Yes

Did Microsoft 365 live up to sales and marketing promises?

Yes

Did implementation of Microsoft 365 go as expected?

Yes

Would you buy Microsoft 365 again?

Yes

As an MSP, we have standardized on Office 365 for all our clients, and have not found a situation where it does not fit in at some level. I know you can use other providers, but for us and our clients, it makes a huge amount of sense because of all the benefits it includes.

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