On its way to being a helpful tool
March 20, 2019

On its way to being a helpful tool

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

Teams has been rolled out across our organization in the past year. While all employees have access, not every department has actually started using it yet. It was posed as a supplement to Skype for Business—a way to collaborate in departmental and inter-departmental teams by being able to have shared documents and less glitchy group chat functionality.
  • Provides a great way to structure group chats and the easy sharing of files, images, etc. within the same conversation.
  • Allows creation of sub-teams under the main team.
  • The integration with OneNote needs work. I know this is a known problem from other users as well, but not being able to import a whole notebook in our case was really frustrating.
  • It can't replace a content management system since you can only have one level of folders in your file storage.
  • Not being able to track changes while viewing or editing a document in Teams is really inconvenient, it defeats the purpose of being able to access a document that you're working on collaboratively with a team.
  • It hasn't received wide enough adoption across the whole business to name an ROI, but Teams has created some traction for cross-functional teams to work together more efficiently.
Remote teams would be well-suited to Teams as you can have a constant group chat thread going where you share images, documents, etc. Then there's a record of the communication, a reference for the future, but it's not clogging up your email inbox. And you can store the document right within Teams.

Using Microsoft Teams

If the integration with OneNote was stronger, I would have given it a higher score. Overall, it's a pretty easy tool to navigate. I do get the feeling that I'm not getting all I could be out of it though.
Like to use
Relatively simple
Easy to use
Technical support not required
Quick to learn
Feel confident using
Not well integrated