Our teams are so much more efficient now they can collaborate effectively!
November 29, 2019

Our teams are so much more efficient now they can collaborate effectively!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Microsoft Teams

Teams is now (finally!) being used across the whole company. It's being used to consolidate all of the other collaboration tools (Skype, Lync, network drives, OneDrive, hangouts, etc, etc.) and its implementation has transformed the way that my teams work together.

The key business problem this addresses is that of fluid collaboration, we can conduct meetings, have multiple people editing the same document, chat on IM, and share large files - effortlessly. It just works - which is what software is supposed to be.
  • A single platform for multiple purposes. Having a single "point of contact" makes it more likely people will use it. Before there were multiple systems and busier people "didn't have time to check them all".
  • The meeting/IM and file sharing work together seamlessly.
  • the tight integration with Office 365 means that you can focus more on work and less on the somersaults you're going to have to make whilst trying to share it.
  • I'd prefer (and perhaps there is an option that our ITSec people have hidden away!) for attachments/files to open in the native app, rather than online.
  • Somewhat RAM hungry - but this is Windows!
  • It's super fiddly to set up new "Teams".
  • Sometimes less-than-intuitive layout.
  • Hard to attach a numerical ROI, but I personally have found work much easier, even when in different locations.
  • We can now respond in a more agile fashion to requests from management. Simultaneously taking input from different specialist teams into the same board paper.
  • Having a single platform has meant that everyone is actually using it. Before uptake was patchy.
I wasn't responsible for the selection. But our implementation replaced:
- Yammer
- Skype
- Lync
- Hangouts

These were used in patches across the firm. They all are "fine" but because there were so many different platforms the result was that no-one was using any consistently. Which is similar to them all being useless. Teams is a great combination of the things we need to run efficiently.
I've not had to interact with support, however the documentation is adequate.

Do you think Microsoft Teams delivers good value for the price?

Yes

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Yes

Microsoft Teams is very well suited to tech-aware teams that need to collaborate simultaneously. It is effortless and making sharing work so much easier. I'm not sure how well someone who was a bit nervous about tech would cope as the layout and responses of certain parts of the interface (for example searching for a person doesn't respond as I'd expect).