Item: Microsoft Teams
Rating: 6
Author: Verified User

Use Cases and Deployment Scope

As a company, we don’t use Microsoft Teams as our preferred collaboration/meeting platform (either internally or externally). However, if our customers prefer Microsoft Teams and use it as their platform of choice, we are allowed to use it. It is in no way banned from our systems at this time.

Pros and Cons

Ease of joining
Simple to share screen
Can accommodate many users

If a user minimizes Teams to multitask, it is difficult to pull it back up because one has to click twice to pull up the right view.
For external users, it populates multiple “/////“ before and after their user name, making it difficult to read.
I’m sure there’s an eventual capacity limit.

Most Important Features

Video capabilities
Screen sharing
Mute/unmute

Return on Investment

We don’t use Microsoft Teams as our preferred internal platform, so I can’t speak to internal ROI
We don’t use Microsoft Teams as our preferred internal platform, so I can’t speak to internal Efficiency gains

Alternatives Considered

Cisco Webex Meetings, Google Hangouts Meet and Zoom

I don’t prefer Microsoft Teams, compared to its competitors. I am sure part of it is simply that I have less experience with it as a platform. Typically during a meeting, people need to multitask at some point, and Microsoft Teams is the least intuitive of how to navigate/toggle back into the meeting, if someone is presenting.

Key Insights

Do you think Microsoft Teams delivers good value for the price?

Not sure

Are you happy with Microsoft Teams's feature set?

Yes

Did Microsoft Teams live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Teams go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Teams again?

Other Software Used

Cisco Webex Meetings, LinkedIn Sales Navigator, Nintex Drawloop for Salesforce

Likelihood to Recommend

Microsoft Teams is well suited for both intracompany collaboration as well as collaboration with customers and external parties. Because we don’t use it as our preferred video conferencing platform internally, I can’t speak to whether it has any limitations in this capacity. As an external user, though, it is extremely intuitive as to how to mute and unmute, how to turn on the video camera and turn off the video camera, and how to share one’s screen.

Microsoft Teams is excellent if you want a collaboration platform with video incorporated. I can’t think of any meeting sharing scenarios where Microsoft Teams is not well suited.

Microsoft Teams- an alternative for web conferencing

Overall Satisfaction with Microsoft Teams