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Great virtual collaboration tool, no reason not to use it
August 23, 2021

Great virtual collaboration tool, no reason not to use it

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We use Miro in our company as one of our virtual collaboration tools. It is used across the business and with clients by consulting staff on project work. It solves the business problem of allowing teams to still brainstorm and connect even when we cannot all be in the same room together.
  • Allows everyone to work alongside each other in a team session.
  • Easy to set up a new board and get going quickly.
  • Easy to see the previous boards that have been used.
  • Easy to share with people without a Miro account.
  • Easy to share many ideas in a structured way in real-time.
  • At times I expect the standard left-click to be used to select items instead of dragging them, I sometimes get lost in terms of expected buttons vs what they actually do (as I don't use it frequently enough to get fully used to it).
  • Sometimes it can be laggy and slow to respond.
  • It would be good if in the select mode it was possible to hold down ctrl or so and then can scroll with the mouse.
  • I expect that I can copy items by holding ctrl down (like in windows applications), but it doesn't seem to work, making it slightly intuitive for me at times (as I am used to windows shortcuts).
  • Better team bonding.
  • Better engagement in teams as can brainstorm collaboratively.
  • Probably made us more efficient (but hard to know for certain).
I really like what it does and how it enables our team to work collaboratively together in virtual settings, however, I couldn't give it the full rating because at times I felt that the shortcuts and user interface weren't as intuitive as I had hoped. It's not always easy for new people who hadn't used it before to just pick it up and join in straight away (though it's also not bad at that!). Just for myself, closer adherence to the Microsoft (e.g. PowerPoint) shortcuts (for what ctrl does, etc) would make it better. But in general, it's a very effective tool!
I don't really use it as an integrated service within our packages myself, instead, I just use it on an ad hoc basis for when in need of an online collaboration tool. For example, I don't think it integrates into slack (but also wouldn't see it needs to). I think it's easy enough to send out links to the board, which is all the integration I effectively need!
Miro has definitely improved our ability to collaborate remotely. We can do joint team sessions and input on the same topic more easily in real-time. It's also useful to see when some team members are less engaged and to try to bring them into the mix. In our organization, we are always collaborating on new projects, so it helps us get together and be productive faster.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

For myself, Miro and Lucid are very comparable. Which I use would just depend on which the rest of the team is more used to. That said, I probably slightly prefer Lucid as some of the shortcuts felt more intuitive (but that might just be because I used Lucid more in the current project as our client uses it). The main reason I use Miro is that it is the platform our company has chosen, so we automatically have access to it (whereas for Lucid I need to get a separate subscription and expense it back).
- It's great for team brainstorming discussions around structured ideas to get all of our thoughts in one place. - It's great for simple team bonding exercises (like 2-truths-1-lie). - It's great for doing team reflections and retrospectives (e.g. team taking 5mins to write things down and then we summarise what people said). - Can't think of any specific examples where it wouldn't be useful.