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Service Design [ Consultant's Miro review]
October 18, 2021

Service Design [ Consultant's Miro review]

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Only used by some departments. We use Miro as a collaborative platform for workshops and brainstorming.
  • Brainstorming on issues, generating ideas.
  • Structuring and prioritizing items.
  • Filling up templates like customer journeys and persona templates.
  • Sometimes we move items accidentally, it's not easy to switch between viewing and editing mode.
  • Improved productivity for remote collaboration.
Nice interface.
Easy to paste in pictures.
Miro helped to work remotely during COVID-19.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Miro is easier to use for quick typing.
It's appropriate in scenarios listed in previous questions. Not the best choice for large groups. With lots of participants, it is easy to be lost and hard to find the right places to work on.