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Great tool for virtual collaboration and whiteboarding
October 30, 2021

Great tool for virtual collaboration and whiteboarding

Ashley Schwalje | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro is primarily being used by our product management and professional services organizations to help with process mapping and brainstorming. Miro is often our starting place when we are embarking on a new project or partnership with a client. It allows us to come together, virtually, on an interactive board to brainstorm ideas, document processes/procedures and how they are linked, and identify pain points in our work. I like that it allows all team members to contribute so everyone's voice is heard.
  • Visualization.
  • Security.
  • Organization.
  • Collaboration.
  • Some of the arrows/links between sticky notes are wonky.
  • Option to hide other users' names when co-creating a board (can get very busy).
  • More user friendly access permissions.
  • Reduced cost on travel for workshops.
  • Increased efficiency.
  • Enhanced reputation with clients when it comes to collaborating.
My experiences with Miro are positive ones. I do not believe we have a custom implementation of Miro for our organization, it is simply accessed via a subscription model. I found it to be very intuitive, easy to use, and did not require any training to get up to speed. I just kind of jumped right in and started using it immediately.
I was not involved in integrating Miro into any other tools or internal workflows. I use what is probably considered an "off the shelf" version without customization. I received access to Miro through our product management team, so they would have been involved in any integrations. But again, I don't think we did any integrations. I tried to leave my "scale of 1-10" response as a ? but the survey system would not let me, so I went with 5 since it is neutral.
Miro has had a very positive impact on our ability to collaborate as a team and with clients, especially during COVID. When we would have been hosting face-to-face workshops using sticky notes and whiteboards (literally), we were using Miro instead and it worked really well. Given the ease of use and flexibility, I can see Miro being a go-to tool for the foreseeable future.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

I've used Microsoft Teams (or attempted to use it) for collaborating and whiteboarding and the experience is not nearly as good, especially when collaborating with external clients who may not have Teams. Miro is definitely the way to go. I was not involved in the purchasing decision for Miro but am a supporter now that I have used it.
Miro is a great place to begin with new ideas - whether for a new product, product feature/enhancement, professional services project -- Miro is extremely helpful to get random thoughts/ideas down from team members and organize them into something more organized and cohesive. It is excellent for hosting collaborative workshops virtually that otherwise would have been held in person. I'd say it is less appropriate for projects that already have a set plan that will be executed.