Worth considering after UI and functionality improvements are made
November 11, 2021

Worth considering after UI and functionality improvements are made

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Customer journey mapping; online, live collaboration; process mapping.
  • It provides options for making boards visually interesting.
  • Mostly intuitive click, drag & drop functionality.
  • Selection of elements - it defaults to unhelpful options.
  • It's clunky to move around and zoom.
  • Tedious to edit existing boards.
  • I dislike it use of frames; they're limiting not helpful.
  • Process maps done in Miro don't look professional, more like marketing copy than something that portrays rigor and precision.
  • Wasted my time.
  • Looked good to others when (finally) finalised and presented.
See my earlier comments re zooming, artefact size when collaborating, frames being annoying, editing being tedious, default elements being unhelpful and annoyance of having to go through a menu to select others. Also, the default colours aren't on the colour palette, so you create one element, it defaults to a colour, but then you can't re-colour other elements to that default colour to match. That's pretty bad.
If you mean integration into my work, then see my previous comments. I do not look forward to using Miro, it is a drag on productivity.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?


Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?


Well suited to customer journey mapping in that it creates a map that is visually appealing, but they're tedious to put together Not suited to process mapping, as they look like marketing guff rather than a serious, professional, and rigorously designed map. Instead, they look gaudy. I had one mixed experience with a board that was being used and collaborated with my many participants in an online meeting across different geographical locations. I think it had potential there, but it was laggy, the zoom in/out was inconsistent, and different participants created artifacts like sticky notes of different sizes which bogged the collaboration down in logistics rather than freeing us to ideate as was intended. Miro wasted our time rather than enhancing the meeting. I think it has potential there but currently falls short.