Item: Miro
Rating: 9
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

Daily use of Miro for project scoping, preparation of UX activities in projects such as defining hypotheses with requestors for example. And mainly for the collaboration aspect, sharing boards with requestors, and leading workshops with users, mainly for UX mapping. In parallel use of the Miro toolbox to produce visuals such as schedules, quick screen zoning, etc.

Pros and Cons

Pros

Collaboration with others users (even if they don't have an account)
Templates proposed are really good and inspiring
Continuous innovation on new features (voting features for example recently)
Intuitiveness of the tool and guidance provided to users
the "board history" feature is great and so valuable when a novice user accidentally deletes or modifies a board

Cons

Be able to define the size of the boards (very useful if you need to print representations or to vary the screen size if you need to make sketches/wireframes)
Better know the scale of what we produce (sometimes difficult to realize the size of our production, we can find ourselves with boards with huge or tiny content)

Return on Investment

Improved productivity (by avoiding the rework notably thanks to the template production and sharing in the team)
Increased user satisfaction and requests for UX workshops

Implementation Rating

No particular insight, very satisfied with the implementation of Miro, I use the online version and I don't encounter any particular problem, the same for my colleagues using the desktop solution. Moreover, Miro is constantly innovating with new features implemented frequently, so it's a big positive point. Yes, that's it!

Ease of Integration

From a technical point of view, you just have to connect, so nothing is difficult, and the user remains connected to the session. From a user experience point of view, it's quite quick to get used to it, but for a first impression, the user may seem a bit lost by all the proposed and highlighted features. During workshops, for example, it is often necessary to do a small exercise to get used to the tool such as creating a post-it, writing inside it, putting an emoji, or voting on a post-it, it would be great if this type of onboarding exercise to miro was directly proposed with a template.

Collaboration

Miro is an indispensable tool for our organization, with a team of people in different countries and a worldwide project scope. It is therefore essential to have a facilitation tool for our remote UX activities. Moreover, covid 19 has accentuated this dynamic of doing remote sessions, which also allows to better keep track of the productions and which is accessible and reusable by the team in the same place.

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Alternatives Considered

Klaxoon and MURAL (formerly Mural.ly)

I've used Mural before in training as a guest user, and I've found that the user experience seems to be easier than with Miro. Looking at Klaxoon, I used it a few times as a guest user and I liked it, especially the feature of being able to follow the facilitator of the session through the board. Feature now available on Miro.I also used microsoft whiteboard on a regular basis before having Miro (not available in your list) as a facilitator and user. Here there is no doubt that in terms of ease of use, performance and collaboration Miro is far superior. However, being in a Microsoft organization, it remains the tool of choice because it is included in the package, which is not the case with Miro.

Other Software Used

Balsamiq, Adobe XD, Adobe Illustrator CC, Zeplin, UXPressia, Optimal Workshop

Likelihood to Recommend

Miro is very suitable for: Working cleanly and quickly Expressing ideas visually Preparing and leading workshops- Collaborating with remote users Collaborating and sharing work within a team Creating templates and standardizing them within a team Miro is less suitable for Producing visuals and saving them for printing (scaling issues that can result in poor quality or unusable format in print) Creating screens with different sizes than the default

Comments

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My impression of Miro, a tool in tune with the times!