Miro on my PC
March 28, 2022

Miro on my PC

Nomsa Mtshali | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We've recently started using Miro to map/design customer journeys for various products and services. Before using Miro we have tried and tested a few apps to see if we will be able to collaborate as Customer Experience teams but unfortunately because of limitations on those Apps we reverted back to PowerPoint. What made it easy for us to use PowerPoint was that we could design and presents the customer journeys to our stakeholders without the need of transferring the information from the App to PowerPoint or even excel. What I like about Miro is that as a team we are able to collaborate and work on one document at the same time, we can give permission to view to our stakeholders so that they can sign off and start working on a BRS. What I would like to see on Miro is more colors, an option to add interactive pictures, especially for mapping customer emotions (that would be really cool). Customer Experience Journey Maps are about storytelling so we want to be able to capture that through our designs on Miro.
  • Team Collaborations.
  • Unlimited space to map end to end customer journeys.
  • View teams projects without having to ask them to share links or templates.
  • Easily get the work monitored and signed off by stakeholders.
  • We can use multiple templates to map customer journeys and also processes, no need to build new ones.
  • It ensures consistency of our templates, we don't use different templates as a team.
  • The zooming in and out sometimes confuses me.
  • Moving the templates around is also something I wish could be made easy.
  • There could be more colors to use on the stickies.
  • Interactive pictures could be added for customer journeys.
  • Cons could also be added just in case someone wants to indicate a system versus a product.
  • For now, it has reduced the number of document we work on.
  • It has also reduced duplication from other teams.
  • As Customer Experience teams we are able to collaborate and work on one document to ensure that the stakeholder is able to see a full view of the product design without having to ask different individuals for feedback.
Not yet, I will definitely give feedback as soon as I have mastered how to use it.
It's easy to use especially because the templates are already created for users. We have a lot of teams currently sharing information and collaborating on Miro which makes our team's collaborations easy and effortless.
We haven't used whiteboards for now. But I have mentioned earlier in my feedback that team collaboration is much easier with Miro, we don't find ourselves chasing each other for feedback, even when someone is off sick you can clearly see where they finished or ended off with their work.

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I map customer journeys for stakeholders for various products or services, having to present to a team that has different departments is sometimes a challenge, but with Miro, everybody gets to understand how the product should work from an internal perspective 9systems) and external perspective(when the customer uses the product) and the other elements that should go into the products such as messaging, escalations, etc. As a designer, I am able to map all of that on one template without the limitation of space.