Item: Miro
Rating: 10
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

I began using Miro to document our processes and procedures and customer touchpoints. We have been able to collaborate, view, and evaluate pain points in multiple markets very quickly with these boards. Also - being able to collaborate simultaneously and leave "post-its" for questions/next steps has provided a more efficient avenue than calling a meeting to discuss. Miro really has helped our team be able to view a 10,000ft view and the tiniest of details for multiple audiences and viewpoints.

Pros and Cons

Pros

Templates are easily formatted
Great space to collaborate
Can see multiple views (small to large overviews)

Cons

Difficult at times to format to print

Return on Investment

Improved our efficiency in customer communications
Identified our pain points so we could focus on those which will improve customer service
Evaluated systems used which will streamline future and save costs in long run

Implementation Rating

Ease of Integration

I just jumped in - did the quick overview, and was able to make the Miro what we needed and easy to use. This is a tool that doesn't take long to learn, and you can do a lot with it and continue to push boundaries and formats. Easy to integrate new staff/team members into existing and also to show capabilities.

Collaboration

We have people all across the country working on projects in multiple time zones. Our teams can easily collaborate and add to the presentations at their own pace/timing and then schedule a more productive and streamlined session to review. This has helped our efficiency of time on projects and helped organize ideas in a more concise format.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

Wrike, Microsoft Teams

Likelihood to Recommend

Well suited for mapping out a process - we have put our current, copy and pasted to then create the wish list, then evaluated pain points and what we could fix immediately and who it would affect. This has saved us a lot of time in meetings as we can add notes and then return back to update and add more detail when needed.

Comments

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Miro for the win!