Review from a designer in a company rather new to remote work
December 05, 2022

Review from a designer in a company rather new to remote work

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I think the main usage in the organization is around online workshops, as a visual tool supporting for the discussion. But we also use it for other purposes: documenting internal processes & knowledge management (links to and from SharePoint) offer reusable templates (product strategy, product development, etc.): Blue Ocean canvas, Impact maps, Business Models canvas, Value Stram map planning work, especially user story mapping (product development) review work (scrum reviews and retrospectives) Design sprints In the design team, we use it specifically for: workshops work planning & alignment (Kanban) customer journey maps service blueprints wireframing & low-fidelity prototype with no interactivity user interface inventory mood boards

Pros

  • Real-time collaboration with cursors being either visible or hidden
  • Linking objects in one click: easy to create arrows or more complex flowcharts in just a few clicks
  • Follow someone cursor/display and bring all others collaborators to you
  • Timed activities with shared timer+music
  • Tagging items, now each item has the author visible as well

Cons

  • Wireframing: it'd be helpful to have the multiple frames levels with items that could be moved across these levels, now everything is in the root frame, it's a bit limited
  • Share color palette across boards: maybe it's doable but so far we always have to manually define the colors on a new board in a given project
  • As a distributed team, we wouldn't have been to exist as a team without using Miro. We were pioneers in the company, using it extensively before the pandemic in a company where business used to happen mostly in the office.
  • I don't have hard number, but without Miro, the Product Development department would have faced a great impact on its delivery capacity when the pandemic started.
We used to be on a business plan, but moving the enterprise license we needed to make a clear difference between editors who create boards and collaborators who simply work on existing boards after being invited. That created some little overhead in terms of board sharing and password management.
Miro is definitely one of main tool that enabled the company to have a smooth transition from an in-person office culture to a partially remote/remote-first culture when the pandemic started. New projects with distributed teams now systematically are build around Miro boards and real-time collaboration.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

FigJam offers some nice fancy features for us in the design team, but our job as designers involves a lot of collaboration with the wider organization rather than just amongst ourselves. For this reason and because of the extensive amount of features we use in Miro, it is way more adapted to our needs than FigJam.
It's well suited for most situations, as we often need to have a visual support for our reflection. The only situations where we don't use it as a main tool is when we're having meetings where most of the people are colocated, then an actual whiteboard is still more natural and faster to explore ideas. Another situation is when we have workshops we people from departments that usually don't use a white-boarding tool (for licensing cost mostly).

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