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Miro: an essential modern workflow tool for empowered teams
October 06, 2023

Miro: an essential modern workflow tool for empowered teams

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Having a central, transparent and accessible workspace to collaborate with dispersed teams and clients is absolutely essential in my view and that of the teams I support.

Using Miro allows us to reduce our carbon footprint by reducing travel while also increasing both our real-time and asynchronous engagement in sessions. As a service it has lots of applications to both radiate and capture/generate information, which really helps us focus on our session facilitation. Layer on the add-ons and integrations with other tools, like Jira, and it's quickly becoming a key part of our workflow
  • Accessible - web based and zero software install
  • Very intuitive UI - makes it easy for people to get started and start capturing thoughts
  • templates help structure thinking
  • licensing flow for new invitees - you add them to the board, if you're not the account admin there's a fair chance they don't get a full license as quickly as you need it.
  • perpetual licensing, had this struggle in another business as well, also linked to the point above, I'd love to see a concurrent user licensing model, as in smaller businesses its not cost effective to license all of our people when we may only have a concurrent peak of about 10 at any given time
  • exports. yeah I know it defeats the purpose, and the pane export option is pretty cool, but would love more export options to do things such as export smaller groups as images, video recording etc.
  • carbon negative - it's less essential to do white-board sessions in person
  • transparency - we build trust through transparent thinking and decision making
  • focus - using miro helps us focus on productive meetings which actually solve challenges and move us forward, rather than meetings to talk about more meetings
predominantly use with Jira, integration is fine - backlog represented in Miro is far more useful that the Jira UI - arguably would like to have a few more customisable options on how its displayed and styled but I appreciate the underlying data structure is governed by Atlassian. Jira continues to be our source of truth on the product backlog but Miro gives us a far better visual display of it for client purposes
we use it in real time and asynchronously to ensure we include the entire team in the decision making process and outcomes. additionally, miro serves our project teams as a living document, growing as the team does and acting as a current, single source of truth at any given time

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

used Mural elsewhere, at a high level its very similar, but we went with Miro as the general perception was it would integrate better with our tooling and had a better user experience to use with teams and clients. I dont think there is really much more I can add other than that!
We use liberating structures a lot to facilitate sessions and increase collaboration, Miro is the perfect partner for this as it helps us structure our collective thinking. So the typical sessions we run it in are product/business discovery sessions, lessons learnt, roadmap planning, brainstorming - effectively anything where the output is not predefined at the start. We're largely moving toward in-person sessions also now being run on Miro, as it obliterates the need to type up session notes or translate the view of the group.

Miro tends to be less useful where there hasn't been sufficient prep work done in advance of the session or when the purpose of the meeting is something external and specific, for example, dealing with something off system like github or code reviews.