Best in class.
July 17, 2024

Best in class.

Erin Williamson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

We are a geographically diverse team within a start-up environment. As such, there’s a lot of fast-paced action but not a lot of documented strategy. Miro has been invaluable for allowing a range of stakeholders to easily document and visualize their customer journeys, work processes, strategic exercises, and even showcase creative work for approval. During workshops, everyone has the same access and view.

Pros

  • Customer journey mapping.
  • Strategic exercises - CVP development.
  • Retro meetings - what went well; what didn’t; what to keep or do differently next time.

Cons

  • Automatic font resizing.
  • This allows our tech-obsessed team from all over Australia to participate in urgent strategy development; we don’t have to wait until we are in person.
  • Easy to refer back to previous workshops as it’s all in the same place.
  • Saves physical space in our small office - we have a virtual war room.
It’s literally sign up and get started—and new users grasp usability right away. I've never had any access issues or problems adding new users, either.
Never had any access issues. Miro is literally signing up and getting started. It’s super easy to invite new users as well. So, no implementation as such! It’s one of the benefits of knowing we don’t have to spend time training new users or worrying about supporting it - we get on with the job at hand.
We have staff in multiple cities and offshore staff as well. In addition, we have a hybrid work environment where staff are freely able to choose home or the office. Our directors are also very time-poor. Being able to log on and work collaboratively anywhere at any time is immensely useful.
Miro is easier to access and more intuitive to use. It’s difficult to get new users onto Lucid, and the applications are not as clear. Plus, we find Miro very cost-effective.

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

With a broad range of applications, I find Miro flexible, intuitive, and easy enough for nonusers to grasp the basics immediately. For the sort of team workshop where you would normally use paper posts - Miro is much easier for users to engage with, and the workshop owner has everything safely documented - no lost post falling off the wall!

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