Item: Miro
Rating: 8
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use Miro primarily for brainstorming, discovery and ideation sessions. We typically follow a double diamond approach where we refine the problem spaces in our current Sleep Apnea business, curate problem statements and then vote amongst the team. Following on from ideation, we use it to draw out a typical customer journey for our target users so that we can better understand what gaps and capabilities we need to develop.

Pros and Cons

Pros

Commenting; ability to share and leave post it notes as feedback
Voting; ability to vote on particular ideas
User interface; easy to engage with, no need to learn from training videos

Cons

Logging in; it always seem to log me out and during brainstorm sessions, this delays the session
Permissions management; for older boards, it's hard to see who still manages access to a particular board. I don't know who to ask often especially if the board owner is no longer at the company
Search; finding information within older Miro boards, it would be good if all of this could be found in a generic search bar like chatgpt

Return on Investment

Doubled the number of ideation workshops we can now run virtually
Reduced travel expenses with more virtual workshops
More organised thoughts

Collaboration

We have been able to include colleagues who previously were not part of brainstorming. This has improved levels of collaboration and inclusiveness to ensure we have a diverse range of views of perspectives from different cultures, timezones and countries. It has also been a great spot to put thoughts down on paper as part of a backlog for future products we are building

Key Insights

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Other Software Used

Microsoft Teams, jira software, Atlassian Confluence

Likelihood to Recommend

It's great for brainstorming, ideation with remote teams, it can get messy but that's ok! The templates are useful to help get started

It's not so good for formal documentation, acting as a reference especially where structure is required. It's also difficult when trying to do workshops in person and also virtual. Nothing beats pen and paper!

Comments

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The ideal tool for remote collaboration and brainstorming