Miro makes collaboration easier
January 15, 2025

Miro makes collaboration easier

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

Miro is used to track customer journey, including different email marketing life cycles and communications a customer would receive. E.g acquisition journey, churn journey, renewal journey etc.
It allow us to visually map out a customer lifecycle clearly to stakeholders who need a high level overview, whilst maintaining a high level of detail.

Pros

  • Visual representation/flow charts
  • Collaboration
  • Live documentation
  • Interactive

Cons

  • Difficult to navigate using trackpad/laptop mouse
  • Sharing functionality could be improved
  • Tracked changes/versioning
  • One subscription can be used by many, less time to manage subscriptions and user access
  • One place to document multiple things meaning more productive for teams to use
  • Allows transparency, less time spent doubling up on work across different business functionalities
Allows for collaboration in workshops and meetings - is good to see where others are on the board and easily navigate to where they are when speaking to specific points during meetings. Given it is a live document, updating in real time for collaboration for remote workers is very valuable.
Trello is good to track to do lists and team tickets at a high level, whereas Miro allows for visual representation and flow.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Good to show stakeholders journeys, provide visual documentation (e.g email trigger repository for quick reference).
Works well as a collaboration tool in workshops and brain storms, especially given the space is so big and can keep extending on it - not like a word document where you are bound by the confines of the page.
Not so suitable for managing team workflow, to do lists, note taking etc.

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