Item: Miro
Rating: 8
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use it for all brainstorming, work mapping, client and stakeholder engagement and more. It's where all our work mostly lives before it moves to it's final form whether that's final drawings, a document, report, or presentation that's put together in office suite. We use it to coordinate and leave feedback for each other on different time zones and schedules. It's essential to being able to work in a remote and also hybrid environment.

We range in scopes from development projects, research, consulting, program mapping, client feedback, stakeholder engagement and planning stages for everything. Like I said, it's where most of our work lives, the rest is on Slack and/or our server.

Pros and Cons

Pros

Collaborative Workspace
Coordination & Feedback (internal & external parties)
Templates to support process & work

Cons

Drawing glitches and colour switching. Happens randomly and makes it a bit unreliable for sketching/drawing projects.
talktrack sharing.
Huge Flaw: NO OFFLINE WORKING. Needs to have an offline mode where one is able to continue working and then it syncs once connected to the internet again. Very critical for when there's internet outages or during travel. We've found this to be a big challenge and have even gone to the point to consider alternates to Miro to address this.

Return on Investment

Negative: No offline working in any capacity.
Positive: Constant open collaboration & ability to work regardless of schedule and time zone.
Positive: Templates to support various tasks and objectives that support a well rounded project approach.

Implementation Rating

Again, our key points to address are offline working and better drawing features as the colours and sizes switch randomly and is problematic when working with detailed sketches and work. Needs to be reliable.

Ease of Integration

It's easy to stay in the loop and integrate the boards with website also, internal and external collaborations.

Collaboration

Critical. it's 1 of the foundational solutions we use for our work, communication, and collaboration.

Alternatives Considered

OneNote

We tested Microsoft Whiteboard first which was heavily lacking, then we were on OneNote. OneNote would often crash with larger board sizes and was not very easy to collaborate with. We found Miro to be very smooth, however it was costly. Ultimately we decided to take the cost as it was very helpful in critical project stages but have times where we have to cancel due to high cost for our stage right now where we do not have a lot of revenue and operational cost eats about half if not more of the revenue generated.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Slack, Microsoft 365, Fireflies.ai

Likelihood to Recommend

For any coordination, collaboration or planning stages for any project, we see it as a critical base need tool. A whiteboard that allows you to collaborate in real time and leave feedback.

We've used it to internally map out development concepts, strategies, and more internally with our team.

We've used it to map out interactively with a client to determine their challenges, pain points, what they want to see us do for them, and to live map how we can get them there with them.

We've used it during live client site assessments for our consulting work to track what our observations were and how we can map out solutions to innovate for our clients.

We've used templates to even guide us where we didn't know where to start for some projects, research, and ideation phases.

Comments

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Miro is an Essential to Businesses, ahead of all the competition, but has a few minor touches needed to make it the undisputed top board solution in the market.