A Trusted tool for process documentation
January 15, 2025

A Trusted tool for process documentation

Sakib Sujaet, PMP®, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Miro

I have used Miro to document all the workstreams and processes within my organization, and created the first ever chart clearly showing all the interdependencies between different departments.

In addition to that I intend to host some process and efficiency improvement group sessions where I would like to capture the participants thoughts using sticky notes and comments. Miro really helps creating a virtual workshop environment for world where everyone works remotely. I see myself using this more for collaboration between colleagues and creating stunning visuals.

Pros

  • The templates are useful
  • The interface is intuitive and inviting
  • As someone working in an agency space, I have renowned clients who also use this, which adds to our trust for this product

Cons

  • Maybe there's an opportunity for Miro to integrate Ai and intelligently suggest cleaner aesthetic of flow chart (like how Microsoft PPT does)
  • Some sort of integration with Microsoft PPT so flow charts can be copied and pasted?
  • AI integration to summarize a Miro board
  • It did help me form the foundation of the process improvement work I am doing in my current organization.
  • Since last year, I have used this in at least 20 group sessions with team members and clients to facilitate discovery and formulate strategies
I haven't yet integrated this with anything else.
I have created current processes and workflow using Miro, and I have used this to share with other colleagues to get their feedback. Furthermore I plan to use this to host group sessions to do a deeper dive with my coworkers so we can land on sustainable solutions (process improvement).
I think it is very similar to Mural. I just personally thought Miro had a much friendlier UI.

Do you think Miro delivers good value for the price?

Not sure

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Miro go as expected?

I wasn't involved with the implementation phase

Would you buy Miro again?

Yes

Well Suited: Collaboration between colleagues; Creating easy to follow visuals

Less appropriate: Can't think of any. I don't see this replacing a business report though.

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