Item: Miro
Rating: 8
Author: Verified User

Overall Satisfaction with Miro

Use Cases and Deployment Scope

We use Miro in a variety of ways, as a Kanban board, project status board and even when putting together diagrams to name a few use cases. The key business problems that Miro helps us address is two-fold, the need for better document version control and the need for a shared space where people across our organisation are able to access and collaborate on story maps and project status updates.

Pros and Cons

Pros

Version control
Shared space across an organisation that can be accessed by several people at once without performance issues
Easy to access to boards and sheets

Cons

Better drawing tools (e.g. better ways of grouping stories on a story map)
Faster project loading time
More templates

Return on Investment

Great team productivity boost by providing that real-time shared, collaborative space where you can see when other people are on the same project/sheet as you
Great all-round efficiency not having to worry about version control any more
It's a great tool that does exactly what it says "on the box", making it a reliable and worthwhile investment

Usability

It's very easy to use in an organisation provided your active directory is setup properly. In terms of actual usability of the product, Miro has great tooltips and support but most of the functionality you can figure out intuitively without needing to rely on support and training videos. Great all-round usability.

Tool Usage

Mostly the ability for multiple people to access and collaborate on one shared document or project has been the most impactful to my day-to-day. I can't stress enough how effective Miro has been at fixing our version control woes while also offering a broad enough range of features that we can create a variety of different documents.

Reduced Tool Overload

Yes and no, it would be hard to replace tools such as Confluence, Jira and DevOps but there are definitely some features that Miro does better than those three core products that we utilise. That means we now use Miro as well as those core products as well as other products like Lucidchart as I mentioned. Perhaps a greater emphasis on integration with other tools would be better?

Alternatives Considered

Miro's offering is unique in that it provides an easy-access space to collaborate with good mix of tools and features in order to create things with. All-round performance when using Miro is better in a large project compared to a tool like Jira where navigation and performance is impacted greatly by the size of the project and the number of collaborators.

Key Insights

Do you think Miro delivers good value for the price?

Yes

Are you happy with Miro's feature set?

Yes

Did Miro live up to sales and marketing promises?

Yes

Did implementation of Miro go as expected?

Yes

Would you buy Miro again?

Yes

Other Software Used

Atlassian Jira, Atlassian Confluence

Likelihood to Recommend

Most recently I've used Miro to create a story map which I then used with engineering teams, analysts and designers when describing my products to them. I would use the story map on Miro in combination with Confluence and Jira tickets.

From the less appropriate perspective, you can't use Miro like you use Lucidchart unfortunately. Miro's drawing tools aren't quite enough to deliver the same drawing capabilities as other tools out there which is a bit disappointing as now I need to use multiple tools to achieve my analysis and product management needs.

Comments

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An excellent collaboration tool