Mitel MiCollab is Mighty Fine!!
Heather Keene | TrustRadius Reviewer
March 30, 2017

Mitel MiCollab is Mighty Fine!!

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitel MiCollab

We have just recently implemented Mitel MiCollab across the whole organization. We are hoping that by using Mitel MiCollab it will address the problem of communication issues as a whole within the organization.
  • Going with Mitel MiCollab provided our company and employee access to everyone in the organization whether we were on or off the premises.
  • MiCollab Mobile is supported by many devices such as BlackBerry, Android, and iPhone/iPads, there are not many O/S that are not supported.
  • Everything is available at your fingertips so you can balance your work life as well as your personal life and is extremely user-friendly!
  • I wish that Mitel MiCollab had more customization options, I personally think MiCollab would work better with inverted or high-contrast color schemes.
  • Mitel's website in general is very difficult to navigate and if you want pricing for your company for the New Mitel MiCollab, you have to contact them directly.
  • The names of the services that Mitel provides regarding the Mitel miCollab are very similar, which can be confusing when browsing and trying to learn about the Mitel Micollab, so you need someone who really understands what they are reading to explain everything to you at first, but then it is pretty easy from there.
  • We have only had this for our organization for just a few months but hopefully it will help with our communication as a whole.
  • We are hoping it will help with scheduling conflicts being as we can share our calendars within the organization as a whole.
  • Will save time on trying to contact people since we can see who is in office and out of office!
Mitel is more well known within the IT world and had better ratings. That is why our IT department went with Mitel MiCollab. Plus it was compatible with all our devices and suited all our needs as an organization.
For an organization such as ours, the Mitel MiCollab was suited for us for personal and business use to unify our business communications. We also [use] iPaired with Mitel phones, and can now check for missed calls and voicemails while away from the office and it is pretty easy, and the directory list makes it easy to call anyone in the company without having to look up their extension while out in the field.

Mitel MiCollab Feature Ratings

Task Management
9
Scheduling
10
Mobile Access
10
Search
5
Visual planning tools
5
Chat
10
Notifications
9
Discussions
8
Integrates with GoToMeeting
8
Integrates with Gmail and Google Hangouts
8
Integrates with Outlook
8
Versioning
Not Rated
Video files
8
Audio files
8
Document collaboration
8
Access control
8
Advanced security features
10
Integrates with Google Drive
8
Device sync
8