Mitel? Do tell!
Anonymous | TrustRadius Reviewer
September 18, 2019

Mitel? Do tell!

Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Mitel MiCollab

We had a Mitel phone system and replaced our online meetings with Mitel MiCollab to integrate the whole thing. It is used by the entire organization for internal meetings. We have a good number of remote employees and offices in other countries so we are required to do a considerable amount of collaborating via online meetings.
  • For a user, once you get everything set up, attendance is pretty seamless.
  • This provides easy access for meetings that involve only a call.
  • We use it also to share screens and information and it works well for this.
  • I found the set up to be less than intuitive. And, it involved a lot of steps. But, now I seem to be good to go.
  • I don't host many meetings at all but those who do present seem to have issues with recording from time to time.
  • Reviewing a recording can sometimes be a challenge because of the set up and the type of file involved. We have a lot of recordings and I end up watching a good number of them. I wish that part were easier.
  • I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.
I believe that most of my colleages prefer Webex. That could just be that people like that with which they are familiar. But, I can't really say. Webex did seem to be easier to use from my perspective.

Do you think Mitel MiCollab delivers good value for the price?

Not sure

Are you happy with Mitel MiCollab's feature set?

Yes

Did Mitel MiCollab live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Mitel MiCollab go as expected?

I wasn't involved with the implementation phase

Would you buy Mitel MiCollab again?

No

As I said, I find it to be fairly seamless when used for only a call. It works fairly well for calls where the user must share a screen. It seems to work less well for instances where a recording is needed. But, we do get the recordings and we are able to watch them.

Mitel MiCollab Feature Ratings

Scheduling
6
Mobile Access
6
Chat
6
Discussions
5
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated