Item: monday.com
Rating: 10
Author: Николай Йотов

Return on Investment

Task management and distribution was extremely optimized.
Bug reporting was swift and easy.
Project setup was quick and intuitive.

Use Cases and Deployment Scope

Here is what I have to say about monday.com

We have been using it for the past year as an all encompassing task management system and I must say I am impressed with the results.
monday.com is intuitive and easy to use, a few things that were a delightful surprise were the Automation and Integration features. We instantly started using Automation to help our task distribution and tracking and we saw a tangible increase in our productivity.

The UI is clean and very customisable. I've been able to adapt monday.com to our department's needs (QA) very quickly and with the help of the customer support, which I will discuss shortly, to even go beyond its scope of application. We were able to create test case suites, test plans and runs and quickly extract report data from them.

I have to say I am impressed with the customer support. They reacted swiftly and offered multiple resolutions in a single response, avoiding the need of constant back and forth communication. They went out of their way to present ideas for improvisation in areas which were not yet developed and were always open to offers for improvement.

Overall I am really impressed with monday.com and would gladly offer it to anyone looking for a management solution.

Pros and Cons

Task distribution and delegation.
Automation.
Report and progress tracking.

Quality Assurance needs like creation of test case suites, test plans and runs.
Exporting of tasks.
A bit more flexibility in the Automation department.

Usability

If there was a 9.5 I would have given it.

I've had experience with multiple management systems and Monday.com is like a next generation version, inheriting the best of all of them while still trying to innovate. There is always room for improvement and I see that the team is always working hard and listening to feedback from the users. The 0.5 I'd take away from a perfect 10 is simply to raise the expectation bar further and I've no doubt that Monday.com will strive to reach it.

Support Rating

Customer support has been exceptional and a delight to work with. They've always responded surprisingly quickly and offered great solutions to our needs.

Reliability & Availability

I've only encountered 1 technical issue with monday.com, which was forwarded to the dev team by the customer support, and it was resolved overnight. Overall it has been smooth sailing and we've only seen increase in our productivity this past year, in each department. monday.com has been easy to get into for new members and a delight to use since day 1.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

monday.com is great for tracking and distributing tasks in multiple projects. In our case we were working on at least 4 projects at all times and it was extremely easy to switch between each one and prioritize our daily goals.

The bug reporting template was of great help and we were able to quickly resolve and discuss issues.

Here is what I have to say about monday.com

Overall Satisfaction with monday.com