How monday.com has worked for our custom automation business.

After using monday.com for a couple of years, I have realized that there isn't a feature they didn't think of. The interface is incredibly user-friendly and the use of various colors makes it that much better. When we first started using monday.com, there was a bit of a learning curve. However, they make it very easy to understand if you have basic computer skills. There were a handful of times when I couldn't figure out how to use a certain feature, but it was nothing a 2-minute google search couldn't help me with. I can now confidently say that I can figure out any of the features on my own, but there was definitely a learning curve in the beginning.

I, thankfully, haven't had to use the customer service, but from what I can tell, they have a very fast response time.

monday.com is specifically great in scenarios where there is inefficiency with the flow of information in a company. As long as the appropriate people are consistently updating the boards, there is less time wasted trying to get the needed information. For example, when our purchaser is absent, we no longer have to sort through paperwork or emails in order to get the status of a specific item that goes with a job. We can get all the information we need in one central place.