Item: monday.com
Rating: 9
Author: Brett Warrick

Use Cases and Deployment Scope

monday.com is our not-so-secret weapon - a true force multiplier that has become integral to the way we work and do our jobs. We use monday.com for internal tracking, resource management, asset tracking, build of materials, sprint planning, internal and external onboarding, workflows and more! While I grew up loving and believing in spreadsheets, monday.com gives me so much more.

Pros and Cons

Team collaboration
Managing large datasets
Access control
Interactivity with scriptable alerts
Constantly innovating
Great customer support

I'd love a biometric/fingerprint login option on the Android platform...

Return on Investment

Greatly increased our ability to track client appliances, their specific configurations, and related documentation
Templates allow us to quick duplicate boards for each project/client
We use monday.com as part of our deployment strategy with external clients, to facilitate knowledge transfer, track objectives, and create a more cohesive, more interactive experience

Usability

monday.com is easy to jump into and start using without extensive training. Both new employees and new clients are introduced to it fairly early in their onboarding processes, and the response has been overwhelmingly positive. Through my own use, I have seen constant updates and new features delivered, and monday.com does a great job including their community, constantly offering free training and resources.

Support Rating

We're not Enterprise users, but sometimes it certainly feels like we are. The quality of the support is excellent. Quick, thorough and very helpful. Anytime we've had a question or issue, a monday.com team member has been quick to get back to us and help out. The staff there is excellent!

Reliability & Availability

I can only remember maybe one or two times that monday.com was offline or out of service, and when it did happen, we were quickly notified and advised of the issue and projected remediation time. As for the application itself, it's highly intuitive and works just the way you'd expect it to. Quite often, there have been times that monday.com thought of and suggested different tools and ideas that I had never even considered.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

I use monday.com to track inventory quotes from our vendors, the different technical specifications of our appliance builds, more detailed builds of materials, sprint planning, bug boards, internal and external onboarding, service reminders, and more. It's cloud accessible so I can sue it at home, in the office, our anywhere in between via the mobile app. It's absolutely indispensable as a productivity tool - so much so that we use it during deployment with our clients to facilitate planning and workflows.

CEO Selected; Company approved! monday.com is the force multiplier you NEED.

Overall Satisfaction with monday.com