monday.com Review
March 15, 2023

monday.com Review

Andrea Lemmon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

monday.com helps the marketing team keep track of our daily tasks allowing us to stay up to date on everything that needs done. We use this to view when we will be out of office, the status of our projects, quick communication for feedback, and showing to-do lists to track the team's workload

Pros

  • Task Lists
  • Management
  • Timelines

Cons

  • Individualized Plans
  • Paid plugins
  • Integrations
  • Automations
  • ROI
  • Time Management
  • Workload Management
Somewhat difficult to navigate at first, but after a little more experience it's pretty easy. I have the most difficulty navigating creating automations. They have ones that are templated, but the template doesn't give much room for customization. This is making it difficult to manage a team of 15 for meetings
Customer service is not that fast and the chat bot option is bad ,in my opinion, and does not help with real questions a person has other than just send them to a q&a section. When, I do recieve an emailed response it is not very well detailed and they send me to a q&a section
Great! It has been really handy for managing our tasks and being able to upload documents and receive feedback all in one spot. It is somewhat annoying because there is not an option to notify individual items sometimes. It feels like there is only an all or nothing option for notifications.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Well Suited - Team task management, immediate feedback, the ux interface of being able to manage and add items, it is a really handy tool for our team. It is so easy to use it almost feels like "task management" for dummies

Not Suited - Big teams with only a few people involved. We were trying to have an option for just a bit more than a view only (being able to add tasks and updates but that is it) but they don't have a middle of the road option between full paid member and free view only

monday.com Feature Ratings

Project Management
5.7
Task Management
9
Resource Management
5
Gantt Charts
Not Rated
Scheduling
6
Workflow Automation
Not Rated
Team Collaboration
6
Support for Agile Methodology
Not Rated
Document Management
7
Email integration
1
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation
Not Rated
Quotes/estimates
Not Rated
Project & financial reporting
Not Rated
Integration with accounting software
Not Rated

Comments

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