Item: monday.com
Rating: 8
Author: John Martarano

Overall Satisfaction with monday.com

Use Cases and Deployment Scope

Little Kitchen Academy uses Monday.com to help onboard our franchise partners and guide them through the location development and opening process. We needed a solution that allows us to transparently see progress in real-time, as efficiently as possible. Monday.com allows us to attach critical documentation to each task in order to maintain brand standards and ensure franchise partner obligations are being met.

Pros and Cons

Pros

Overall user interface. Simple and easy to get started and create impactful lists.
Transparency. Being able for the team to work seamlessly in real-time.
Automation really helps streamline work efforts. Ensuring we hit our goals.
Many integration options help keep us efficient across platforms.

Cons

Onboarding assistance at all levels. There should be a general onboarding contact for the initial week or two. Or an initial 1-hour training session to give you the lay of the land.
Automations are great, but still a bit limited for our use. Would love to have automation assigned to specific tasks rather than the entire board. We have had to find workarounds.
Be able to see the overall progress bar. How far along are we for the entire project/board?

Return on Investment

Made our support calls more efficient. We are able to have meaningful conversations on the items where support/guidance is needed.
We project Monday.com to cut down our location opening timeline by two weeks.
Added clarity for tasks. Allowing our partners to follow the system built without deviation.

Usability

At this time, I would give this an 8/10 rating. We are new to the platform but can see the potential impact. The platform is quite easy to set up and get going. However, the automation can be tricky to get into. There is a lot of trial and error that we went through to ensure the right triggers are set up. I would like to see more customizable automation at the task/item level. For example: when one task/item of a board is complete, we want to trigger an email notification letting our executive team know that a lease has been executed or an opening date has been solidified. From what I can see, automation applies to all tasks of a board.

Support Rating

I have had limited interaction with customer support. Outside of onboarding. Very happy with the monday.com team to date.

Reliability & Availability

No concerns with downtime or reliability. The platform has been functioning as stated. I particularly like the mobile version and being able to access my boards on the go. Previously we used Excel spreadsheets to manage our projects and openings. It was not easy to see current progress or support our franchise partners when outside of the office.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Amilia, Microsoft SharePoint, iPost, MeazureUp, EdApp

Likelihood to Recommend

Monday.com is well suited for any company with employees working remotely (almost everyone these days). It is quite easy to be working in a silo and miss that collaborative feeling. The platform helps to bring together the "big picture." Our projects require input from several departments that typically only focus on their department. Monday.com allows our teams to see the final product. My only hesitation would be the cost versus feature benefits. If you are a small company, there may be other platforms that can do the job. We used Excel documents but quickly outgrew them. Happy to be with Monday.com.

monday.com Feature Ratings

Comments

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Little Kitchen Academy increases Franchise Partner support and efficiency with Monday.com.