Reconsider your current system or others before talking with Namely
October 09, 2019

Reconsider your current system or others before talking with Namely

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Overall Satisfaction with Namely

This is the second company I have used Namely at. The HR teams always like it and the Finance side can't stand it. There have been some UI improvements over the 3 years I have used it, but the integration is still fragmented and clunky. Information still doesn't cleanly pass from the HRIS side over to the Payroll side. As others have mentioned, the support is absolutely horrendous. At my current company, there is the same theme of being cycled through multiple account managers and being stuck with the service@namely.com black hole to try to resolve any issues.

Multiple issues have come up and deadlines have been missed even though we have followed up and been assured several times that things were "all set" or "already taken care of". Then when you question them after they have missed something, they offer to fix it as long as you pay them to do it! Biggest scam on earth.
  • Adding additional pay into the batches is relatively easy.
  • If you don't have any payroll changes to reflect, the process is really fast to run a batch.
  • If you have a batch that was created and was never processed, it will be there for eternity. I have submitted several support tickets and these old batches are still just hanging around as pending.
  • The customer service is about as useful as the flu, and it's also just as effective as the flu at preventing any actual productivity.
  • The reports section on the payroll reports tab is unorganized. The list of reports doesn't follow any logical pattern on the page from what I can tell.
  • They will charge you to clean up their mistakes.
  • The resources devoted to this product during the implementation and on an ongoing basis doesn't make it a worthwhile investment in my opinion.
The support has been the worst part of this product over the 2 companies I have used it at. They will never follow up on anything that isn't a 2-minute answer. When they do follow up it is just to say, "we are looking into this" or they just say "It's all set now." Very frustrating to be told something was taken care of, only to receive a penalty and Interest notice a few months after the deadline because it wasn't "all set."

Do you think Namely delivers good value for the price?

No

Are you happy with Namely's feature set?

No

Did Namely live up to sales and marketing promises?

No

Did implementation of Namely go as expected?

No

Would you buy Namely again?

No

I would say it would be good for really small companies without an actual payroll team, but the need to identify all the ways Namely can go wrong doesn't allow me to even recommend it for that. You constantly have to be on the lookout for something they didn't submit, didn't calculate right, or didn't communicate to you.

Namely Feature Ratings

Employee demographic data
8
Employment history
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
4
Pay calculation
5
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
5
Reimbursement management
8
Approval workflow
7
Balance details
4
Annual carry-forward and encashment
4
View and generate pay and benefit information
5
Update personal information
3
View job history
8
View company policy documentation
6
Employee recognition
Not Rated
Report builder
5
Pre-built reports
7
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Candidate search
Not Rated
New hire portal
5
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated