Middle of the Pack
Updated May 20, 2022

Middle of the Pack

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Namely

We use Namely as our main HRIS, payroll, and time management system. The whole organization uses it.
  • HRIS feed (birthdays, anniversaries, personal info management)
  • Some support reps are very kind and helpful
  • Help community is pretty robust, as are articles
  • Not very robust payroll system
  • Three systems (HRIS, time, and payroll) don't always communicate well or work smoothly
  • Many glitches in performance module of HRIS
  • Saves HR time when onboarding employees and collecting paperwork initially
  • Improved employee self-service (updating banking and personal info)
I have only demoed with Paylocity (never used) but it seems superior to Namely in my opinion as far as time, HRIS, and payroll all communicating.

I demoed a couple others that I would not move away from Namely in favor of. I would say Namely is middle of the pack. They do certain things really well, but have major issues in some areas. Namely is the type of system in which I always double-check work that is supposed to be automated for me because there are often glitches or errors.
I was not super involved in implementation; I joined the team during the tail end of it, so I cannot fully speak to this.
My main issue is that is it not super centralized (payroll, time, and HRIS are separate systems that talk to each other). This makes it confusing when pulling reports and calling/submitting cases to the correct department.
  • Document collection when onboarding
  • Onboarding task lists
  • Birthday and anniversary shoutouts
  • Sending out payroll and tax forms
Middle of the road. Great in some areas, not great in others.
Namely is well suited as an HRIS system. I would not recommend it for payroll or timekeeping.

Namely Feature Ratings

Employee demographic data
Employment history
Workflow for transfers, promotions, pay raises, etc.
Organizational charting
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Direct deposit files
Salary revision and increment management
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Employee recognition
Tracking of all physical assets
Report builder
Pre-built reports
Ability to combine HR data with external data
Performance plans
Not Rated
Review status tracking
Review reminders
Multiple review frequency
New hire portal
Manager tracking tools
Not Rated
Corporate goal setting
Individual goal setting
Line-of sight-visibility
Not Rated
Performance tracking

Namely Support

Sometimes it's good but often delayed or sub-par. I had one issue recently (fairly simple scheduled email/report issue) that took literally 4mos for them to fix.
Immediate help available
Quick Initial Response
Poor followup
Less knowledgeable
Escalation required
Need to explain problems multiple times
I have given limited product feedback to Namely and have not seen it acted on.
I don't feel the enhancements I've seen over the 3 years using Namely have been incredibly impactful. A couple have been "nice to haves" but not "need to haves" i.e. things I would have placed priority on.
  • Performance reviews
  • Engagement