Item: Namely
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use Namely mainly to process our biweekly payroll and run reports needed for backup, entering into our accounting system. I access the HRIS side for specific employee information. I update Unemployment rates, new pay codes, and create cases when there are issues. Issues are usually when we receive Tax Notices from various state or federal agencies.

Pros and Cons

If you have everything set up correctly, the payroll process is relatively simple and seamless.
When I have an issue and need to call Namely, I'd say I get the help/answers I need 98% of the time. Cases submitted get resolved relatively quickly 95 - 99% of time depending on the complexity of the case.
As an employee, it's a pretty friendly system to use...the news feed is familiar (like FaceBook); accessing my paystub, benefits, and other resources is pretty self explanatory and easy to use.

Namely Time reports are very cumbersome and not user friendly. I have to jump through hoops to manipulate the excel reports make the information usable.
We have one pay group with many hourly rates and job codes. When it comes to calculating overtime for this group, I have to do this outside of Namely. This could be a problem on my end. I don't have time to figure this out.
The biggest issue is that the payroll system does NOT talk directly to accounting system. I have to export the payroll journal entry detail reports to then manipulate to then import into our accounting system.

Key Insights

Do you think Namely delivers good value for the price?

Not sure

Are you happy with Namely's feature set?

Yes

Did Namely live up to sales and marketing promises?

Did implementation of Namely go as expected?

I wasn't involved with the implementation phase

Would you buy Namely again?

Yes

Alternatives Considered

I do recall that Namely appeared to be user friendly. The big promise not provided was the connection between Namely and NetSuite.

Implementation Rating

I was not directly involved, but I do recall this was a huge task - mapping all that was required, etc.

Other Software Used

NetSuite ERP, Microsoft Teams

Usability

After many years of using Namely, I've learned my way around and am pretty efficient. It does take some learning and practice.
One thing lacking that I forgot to mention, was that it would be nice if Namely had a "sandbox" option to try out how certain things will work in the real/actual system.

Likelihood to Recommend

In my opinion, Namely has worked well for us/me as a Payroll Service Provider. Namely needs to improve on getting the payroll system to "talk" to our accounting system, which is NetSuite. The time keeping side needs improvement in the area I mentioned previously. The reports are not easy to use.

Namely is a user friendly system

Overall Satisfaction with Namely