Happy Namely User
Updated September 19, 2023
Happy Namely User
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Namely
We use Namely HRIS, Payroll, Benefits & Time across our whole organization. Namely has helped us tremendously keeping track of our COVID sick pay and have helped put our mind at ease with their knowledge of the CARES Act and their implementation to the program.
Pros
- Signed documents are stored directly in the app.
- Employees love how easy it is to submit PTO.
- We have just finished setting up all our EDI benefits files and I love that it takes a lot of extra work off me.
- Processing payroll is a breeze.
Cons
- The biggest con I hear from employees is that their payroll check does not show pending the day before.
- When a Workflow has been declined by any chain, the target's manager (the person who created the workflow) is not notified. This is a big problem for us.
- Their ACA support is not the best. You call in and talk to someone about your issue and then they talk to Namely's ACA specialist and then they relay the answer to you. You do not get to talk directly to the ACA specialist so if you go back and forth with questions (like I did), it takes forever to get a problem solved.
Do you think Namely delivers good value for the price?
Yes
Are you happy with Namely's feature set?
Yes
Did Namely live up to sales and marketing promises?
Yes
Did implementation of Namely go as expected?
Yes
Would you buy Namely again?
Yes
- The ability for employees and managers to get information on themselves and those who report to them without waiting on a response from someone.
- Streamlined workflows that eliminate numerous emails and forgotten steps.
I have only used Thomson Reuters Payroll software and I had used this for over 15 years. So comparing the actual payroll software products, I would say Creative Solutions had much more flexibility in the reporting area, but Namely does so much more overall.
Namely Feature Ratings
Using Namely
160 - Accounting, Order management, Sales, Sales Support, Warehouse, HR and executive team
2 - HR helps employees with the use of Namely.
- Onboarding
- Open Enrollment
- Payroll
- We can create all kinds of reports
Evaluating Namely and Competitors
- Ease of Use
The demo sold us on Namely.
Would not change.
Namely Implementation
- Implemented in-house
Change management was minimal
- Setting up the benefit EDI feeds
Namely Training
- No Training
Very easy to learn.
Configuring Namely
No - we have not done any custom code
Namely Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When adding new states to payroll, Namely was very helpful.
Using Namely
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Payroll
- Open Enrollment
- Namely Time
Namely Reliability
Integrating Namely
Relationship with Namely
Upgrading Namely
Yes - Went smoothly.
- Open Enrollment changes
- Hopefully Namely Time updates
Comments
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