Challenging Salesforce integration.
Anonymous | TrustRadius Reviewer
October 24, 2012

Challenging Salesforce integration.

Score 7 out of 10
Vetted Review
Review Source

Software Version

U.S. Edition

Overall Satisfaction

  • Cloud access
  • Controls & change tracking
  • Revenue recognition
  • Allows us to store invoices, other documentation with a record, which makes auditing so much easier
  • The integration with Salesforce is more challenging than we’d been led to believe.
  • Implementation has taken longer than expected for what we believe was a relatively simple setup.
  • NetSuite is easily accessible and very customizable allowing the accounting and finance team to keep updated and accurate book keeping.

Product Usage

5 - Finance & accounting
1 - One main NetSuite admin.
  • Accounting/ general ledger

Evaluation and Selection

We switched from Quickbooks.
NetSuite was the only system we evaluated because I had used it at other companies.

Implementation

Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.

Training

It was too dumbed-down and took too long

Support

Do not know, I have not contacted support yet.

Reliability

Integration

  • Salesforce.com
I understand it's possible, but not that easy.