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Challenging Salesforce integration.
October 24, 2012

Challenging Salesforce integration.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review

Software Version

U.S. Edition

Overall Satisfaction

  • Cloud access
  • Controls & change tracking
  • Revenue recognition
  • Allows us to store invoices, other documentation with a record, which makes auditing so much easier
  • The integration with Salesforce is more challenging than we’d been led to believe.
  • Implementation has taken longer than expected for what we believe was a relatively simple setup.
  • NetSuite is easily accessible and very customizable allowing the accounting and finance team to keep updated and accurate book keeping.

Product Usage

5 - Finance & accounting
1 - One main NetSuite admin.
  • Accounting/ general ledger

Evaluation and Selection

We switched from Quickbooks.
NetSuite was the only system we evaluated because I had used it at other companies.

Implementation

Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
  • Implemented in-house

Training

  • Online training
It was too dumbed-down and took too long

Support

Do not know, I have not contacted support yet.
Yes

Reliability

Integration

  • Salesforce.com
I understand it's possible, but not that easy.