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NetSuite CRM+ Review 11 of 22
NetSuite CRM+ Review: "CIO's view of NS CRM+"
https://www.trustradius.com/crmNetSuite CRM+Unspecified7.558101
Khader Mohammed (khadermohammed@aol.com) profile photo
Updated June 03, 2015

NetSuite CRM+ Review: "CIO's view of NS CRM+"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite CRM+

  • Real-time access to business data.
  • Real-time inventory information and easy to use.
  • Advanced e-commerce integration built-in.
  • Painful to clean data.
  • Migration scripts not well documented.
  • Not well rounded tools for testing end to end before enterprise launch.
  • Great for ROI.
  • Faster lead conversion.
  • Consolidated view faster.
Migration plan. - Migration scripts to take the legacy business data and ensure it is correctly defined in the data model of NS was missing.
There was no concept of data warehousing, data marts and ETL was available to facilitate this migration.
Ingestion of the old data into NS was painful. Scripts would fail multiple times and we had to re run in the middle of the nights/weekend to babysit them with NS consultants

Testing plans and training impact.

Testing plans, testing strategy, environments validation necessary to ensure no further changes were made prior to Go Live - we had to move our GO Live 5 times. Not well experienced team to formulate the correct BUT/UAT first time correctly.

Using NetSuite CRM+

Cost and savings achieved.
Availability of NetSuite folks from offshore.
Overall satisfaction from purchase.

NetSuite CRM+ Implementation

NetSuite CRM+ Support

it is not enterprise class yet
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
Immediate help available
Poor followup
Problems left unsolved
Escalation required
Need to explain problems multiple times
Slow Initial Response
No - not worth as there is not enough specialization