TrustRadius
Netsuite Tool Review
https://www.trustradius.com/crmNetSuite CRM+Unspecified7.565101
Benny Luera profile photo
February 14, 2017

Netsuite Tool Review

Score 4 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite CRM+

I have access to NetSuite as part of the tools the software developer we work with provides so we can access information on the customers we work with. We can see the add-on features they own for the modules see who the contacts are and billing information.
  • Contact information
  • Support case information
  • It is really slow in terms of toggling from one page to another.
  • You are logged out automatically after a certain time even if you are using it. There is no option to keep logged in.
I have used Salesforce and Zoho CRM and both seem to be more user-friendly than Netsuite.
It is a tool more for just tracking communications and keeping updated contacts and information. It's not strong in terms of use for reports or order processing or sales tracking.

NetSuite CRM+ Feature Ratings

Customer data management / contact management
4
Workflow management
4
Territory management
4
Opportunity management
4
Integration with email client (e.g., Outlook or Gmail)
3
Contract management
7
Quote & order management
3
Interaction tracking
7
Channel / partner relationship management
3
Case management
7
Call center management
5
Help desk management
5
Lead management
4
Email marketing
4
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
3
Pipeline visualization
3
Customizable reports
3
Custom fields
3
Custom objects
3
Scripting environment
3
API for custom integration
3
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
5