NetSuite - A fantastic, all-in-one solution for Sales, Marketing, and Order Tracking
Updated April 09, 2021

NetSuite - A fantastic, all-in-one solution for Sales, Marketing, and Order Tracking

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite CRM

We utilize NetSuite [CRM] for CRM, ERP, as well as Marketing purposes. It is being used across the entire organization and is a critical component for our day to day business. Sales uses it for managing customer information and interaction instances. Marketing uses it for email campaigns. Order administration uses it for purchasing and invoicing.
  • Email, Phone and Mail Campaign
  • Customer Information
  • Customer Interaction
  • Tracking Marketing Activity
  • Integration with Email
  • Adding New Fields in the System
  • Lead to Cash Visualization
  • Marketing Capability
  • Pipeline Management
All CRM's have there good points and bad. I feel as though the success of implementing and utilizing a CRM comes down to having a dedicated resource to manage the system and mindshare from those that use it on a daily basis. Netsuite [CRM] can match up well with Salesforce and has much more capabilities than HubSpot.

Do you think NetSuite CRM delivers good value for the price?

Yes

Are you happy with NetSuite CRM's feature set?

Yes

Did NetSuite CRM live up to sales and marketing promises?

Yes

Did implementation of NetSuite CRM go as expected?

Yes

Would you buy NetSuite CRM again?

Yes

Microsoft Teams, Microsoft Powerpoint, Microsoft 365 (formerly Office 365)
I give Netsuite [CRM] a value of 8 because it's very user friendly IF the user is properly trained and is dedicated to using the system as the administrator and company has intended. There are few items such as overall navigation that could be better but really that's splitting hairs as with any CRM, nothing's perfect.
I rate the overall support for Netsuite [CRM] as a 9 because of their online help and customer support. Their online help is integrated into the platform so that if you have a question on specific page or field, all you have to do is click a single button and the help for that item is displayed. Their phone and email support are also fantastic and very fast to respond.
NetSuite [CRM] is a fantastic platform where the merging of a CRM and ERP system is desired. This allows you to track orders, bookings and shipments to have a complete birds eye view of your pipeline and sales processes. The Marketing capability is also there with full capability for mass email campaigns and tracking of those who opened, clicked or unsubscribed.

NetSuite CRM Feature Ratings

Customer data management / contact management
8
Workflow management
7
Territory management
8
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
4
Contract management
5
Quote & order management
8
Interaction tracking
8
Channel / partner relationship management
Not Rated
Case management
8
Call center management
5
Help desk management
7
Lead management
8
Email marketing
9
Task management
5
Billing and invoicing management
8
Reporting
8
Forecasting
7
Pipeline visualization
7
Customizable reports
8
Custom fields
8
Custom objects
8
Scripting environment
5
API for custom integration
3
Role-based user permissions
8
Single sign-on capability
6
Marketing automation
5
Compensation management
5
Mobile access
8