Item: NetSuite ERP
Rating: 10
Author: Fabiano Melo

Overall Satisfaction with NetSuite ERP

Use Cases and Deployment Scope

We use NetSuite ERP as our main ERP since about 2020, when we moved away from Sage 50, mostly because it "runs in the cloud". NetSuite ERP helped us to merge 2 softwares in one (Sage 50 and Act). Now, instead of having customers, prospects and leads in a software and do our sales, quotes, invoices, and even accounting in a different software, we can use NetSuite ERP for everything. Much better

Pros and Cons

Pros

Reports
Stock control
Customer's management

Cons

License management
Integration with 8x8
Item's Lot Control

Return on Investment

It helped us during pandemic times. Anyone with internet access could work from home. No VPN needed!
We would need to upgrade our physical servers if we wanted to keep hosting our old ERP in-house, but because NetSuite ERP runs "in the cloud", that investiment was not necessary
Our customers have access to their Invoices, and this is great

Usability

It's easy to navigate, and you can access the desired screen from multiple ways (like from the main menu, searching, or even direct link). For example, if your colleague wants to show you something, he can just send you the link. Ir works most of the time. If you don't know where to find something, the search bar will show you the page based on your query.

Alternatives Considered

Sage 50 and Act! CRM

First, it runs in the cloud, meaning we don't have to host anything; we also don't need to apply manual updates for every single computer. I remember the headache of updating Sage on the server and, if successful, then on each one of the +-20 computers. Now, NetSuite ERP send us reminders about updates and we don't need to worry about if the user's computer will be compatible with the new update or if we need to do something special.

Key Insights

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

Other Software Used

8x8 Contact Center, 8x8 Work, Microsoft 365

Likelihood to Recommend

If you have a small company, NetSuite ERP might be an investiment too high. We have a team of a total of about 30 persons, of which not everyone has NetSuite ERP access, so if your company has something similar and different roles, like sales, accounting, warehouse manager, purchasing, etc, then I think NetSuite ERP would be a good fit for you too

NetSuite ERP Feature Ratings

Comments

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NetSuite ERP will make your life easier

Software Version

Modules Used