Item: NetSuite ERP
Rating: 9
Author: Nanda Chaitanya

Overall Satisfaction with NetSuite ERP

Use Cases and Deployment Scope

we use NetSuite ERP as a core platform to manage and streamline our global operations across finance, procurement, inventory, and customer management. As a cybersecurity education and certification body with international reach, we needed a solution that could support scale, automate manual processes, and provide real-time visibility into business performance. Before NetSuite, we faced challenges like fragmented systems, time-consuming reporting, and compliance difficulties across regions. NetSuite helped us overcome these by offering a unified cloud-based system that automates key processes such as order-to-cash, procure-to-pay, and financial reporting. It also enables better inventory control for our courseware distribution and improves customer engagement through integrated CRM. With real-time dashboards and centralized data, our teams now work more efficiently, and leadership is empowered to make faster, data-driven decisions.

Pros and Cons

Pros

order to cash automation
Revenue Recognition
Inventory and Material Management

Cons

User Interface and Navigation
Complexity in Customization
Poor Mobile Experience

Return on Investment

error rate reduced by 2X
perfomance improved by 100%
ROI achieved in 8 months

Usability

We rated NetSuite ERP an 8 out of 10 because it works very well for our global operations at EC-Council, especially in areas like financial consolidation, revenue recognition, and automation of core processes. It has helped streamline our workflows and improve visibility across departments. However, we held back from giving it a full 10 due to its complex customizations, limited mobile experience, and challenges with third-party integrations like LMS platforms. The interface could also be more user-friendly for non-technical users

Alternatives Considered

Zoho One, Microsoft Dynamics 365 and SAP Business One

We looked at SAP Business One, which is quite strong in financials and manufacturing, but we found it a bit rigid and more suitable for traditional industries rather than service and education-based organizations like ours. We also considered Microsoft Dynamics 365, which had good integration with the Microsoft ecosystem, but the level of customization and third-party dependence was higher than what we were comfortable with.
Zoho One was also on our radar, especially because of its pricing and modular approach, but it didn’t offer the depth we needed for complex revenue recognition or global compliance. QuickBooks was used earlier in our initial years for basic accounting, but it quickly became insufficient as our international footprint and operations expanded.

Key Insights

Do you think NetSuite ERP delivers good value for the price?

Yes

Are you happy with NetSuite ERP's feature set?

Yes

Did NetSuite ERP live up to sales and marketing promises?

Yes

Did implementation of NetSuite ERP go as expected?

Yes

Would you buy NetSuite ERP again?

Yes

Other Software Used

Zoho One, SAP Business One, Microsoft Dynamics 365

Likelihood to Recommend

we’ve found NetSuite ERP to be quite effective in managing our global operations, especially when it comes to finance and course delivery. One area where it really works well is financial consolidation. Since we have multiple entities across countries like India, the US, and the Middle East, NetSuite helps us handle different currencies, taxes, and regulatory requirements smoothly. Earlier, we used to spend a lot of time manually consolidating reports—now it’s automated and available in real time. Another place where NetSuite has been a big help is revenue recognition. Many of our training programs run across weeks or months, and we can’t just recognize the full income upfront. NetSuite allows us to recognize revenue step-by-step, as the course progresses, which keeps our accounting accurate and compliant with international standards.
We also like how it supports end-to-end processes, from a student registering online to invoicing, payment collection, and even issuing the final certificate, everything is tracked within one system. It also gives our teams access to role-based dashboards. So, whether it’s finance, operations, or customer service, everyone sees only what they need to, and they get live data, no more chasing reports or waiting for someone to share Excel files. However, NetSuite is not perfect for every situation. For small startups or companies just starting out, it might be too heavy, both in terms of cost and complexity. If you just need basic billing and reporting, simpler tools like Tally or Zoho Books might be enough

NetSuite ERP Feature Ratings

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Streamlining Global Education Operations with NetSuite ERP

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