OpenAir is the PM and Resourcing Tool You Need
Anonymous | TrustRadius Reviewer
January 16, 2018

OpenAir is the PM and Resourcing Tool You Need

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with NetSuite OpenAir PSA

Our organization uses OpenAir to track billable and non-billable time for our team. We break it down by projects, clients, etc. OpenAir allows us to know exactly how our time is spent and where. It helps answer questions such as, which clients, roles, projects are taking more time than others? We use this kind of information to help determine SOWs and more. We also use OpenAir for project management purposes, as well as expense tracking.
  • Time tracking.
  • Project management.
  • Expense reporting.
  • Managing PTO, days off, etc.
  • Like other time tracking and project management software, OpenAir does not have the cleanest interface. Would love to see something cleaner and more succinct.
  • Search options are incredibly frustrating. Searching for projects is one thing, but if you trying to find a timesheet you've or a PTO request you've submitted, it can be almost impossible to find what you're looking for, even after adjusting to the right search parameters.
  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
Our team found that OpenAir has better, increased functionality than other project management programs. Instead of using multiple softwares for time tracking, expense reports and project management, OpenAir combines all three into one. Using one tool instead of three saves us money and time and allows us to work better while gaining the analytics we need to set ourselves up for success.
OpenAir is right for your organization if you want to track time and expense reports and need a project management solution. OpenAir can help determine the appropriate resourcing your organization needs.

OpenAir is not appropriate if you don't know your goals when it comes to resourcing. I would suggest determining these goals before digging into OpenAir, so you can make something of all of the data it accrues.

OpenAir PSA Feature Ratings

Task Management
8
Resource Management
8
Gantt Charts
Not Rated
Scheduling
8
Workflow Automation
10
Team Collaboration
8
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
Not Rated
Mobile Access
Not Rated
Timesheet Tracking
10
Change request and Case Management
9
Budget and Expense Management
10
Quotes/estimates
Not Rated
Invoicing
Not Rated
Project & financial reporting
9
Integration with accounting software
Not Rated